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Heritage Health Care & Rehabilitation Center

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Heritage Health Care & Rehabilitation Center
Heritage Health Care & Rehabilitation Center
(10 Reviews)
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777 9th St N Naples, FL 34102
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Staff is rude supervisors unprofessional no system for logging and tracking personal belongs patient left in wheel chair in gown till 1:00 pm not dressed not shaved hair not combed Staff walks away from visitors a d does not a swear questions family members address concerns and supervising nurses admonish family members over the phone. Was told staff does not what to talk to you
Well perhaps I will have my attorney call them instead this place is a disgrace a nd staff needs customer service classes. Should be shut down .

s
by She smith xxx.xxx.187.118
February 23, 2017
This place is the most horrible place as far as care. They let the residents sit in a dirty diaper all day and you have to beg them to change your loved one. They are too lazy to even turn on the lights and open the blinds in the morning. They only give them a shower once a week. I actually had to put a sign on the door asking it be left open after they put a sign on the door to always keep it closed. They basically wanted to keep my loved one behind closed doors so they could just forget about them. They give no care to the residents whatsoever. Horrible Horrible place.
by June xxx.xxx.205.252
August 09, 2016
My family member was in this facility and it was horrible!!!!!! They do not provide the care that the elderly need. They are understaffed and unprofessional. I would not wish this place on anybody.Please beware when looking into this facility.
by kerri xxx.xxx.70.242
December 05, 2015
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did this senior care facility use current and safe equipment?
Fairly Current
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this senior care facility clean?
It was satisfactory
by Anonymous xxx.xxx.193.212
August 04, 2014
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Pamela xxx.xxx.117.71
July 22, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.118.128
May 08, 2012
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.85.54
May 07, 2012
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was this provider's staff friendly?
Yes, they went above and beyond
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous
November 27, 2011
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
by Anonymous
July 29, 2011
unprofessional staff, terrible place to work, no raises, unappropriate discussions on the job, and they leave residents in their wheelchairs after appointments, they will not come get them when they are called b/c they "are to busy", UM HELLO these residents are paying to live here, they need to be attended to!
by disgusted
March 09, 2011
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Map and Directions
777 9th St N, Naples, FL 34102