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HCR Manor Care

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HCR Manor Care
HCR Manor Care
(13 Reviews)
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6530 Democracy Blvd Bethesda, MD 20817
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Consumer Feedback

(13 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
My mother was sent there for PT rehab by Sibley Johns Hopkins Hospital after falling. She liked the staff that worked with her a lot even during Covid19. They stayed in touch with me. The meals were good. She said everyone was very attentive to her. However, she just wanted to go home. The only real problem was with the private phone. We couldn’t always get through but she could call out.
by Stef xxx.xxx.103.69
August 30, 2021
They are horrible, they fed DNR patient which is a choking hazzard, residents are not changed or rotated to avoid bed soars. Most of the staff hardly speak English. It stinks and it's dirty.
by Chris xxx.xxx.35.10
February 26, 2015
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Was this senior care facility clean?
It was satisfactory
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Did this senior care facility use current and safe equipment?
Fairly Current
by The Graduate xxx.xxx.10.240
July 04, 2014
I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. Their office was nice and quiet. I was worried it would be overly loud but it was fine.
by Shiva lama xxx.xxx.246.139
December 20, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.231.53
November 23, 2013
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Was there annoying music playing while you waited or during your visit?
Yes, it was downright irritating!
by Anonymous xxx.xxx.112.74
July 27, 2013
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Does this provider use current and safe equipment?
Fairly current
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Does this provider treat every client equally?
No, they definitely favor certain clients
by Anonymous xxx.xxx.144.44
June 15, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.124.94
August 11, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.200.161
June 07, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous
October 02, 2011
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Map and Directions
6530 Democracy Blvd, Bethesda, MD 20817