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East Park Care Center

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East Park Care Center
East Park Care Center
(11 Reviews)
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8 E Park Cir Brook Park, OH 44142
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
was totally lied to
by james Dean xxx.xxx.49.24
February 15, 2021
Terrible place, I can't even tell you how bad they are it would take a year. Got mom out, so happy about that, Evil people, lie to you, and it's a dirty place filthy. bugs, bed bugs more than three times. can't keep staff, and no nothing about dementia. Treat dementia people horrible and the staff drinks in the parking lot during the wee hours. Someone that worked there told me. And the owner is and evil paranoid woman. How do they sleep at night? Heartless is the only word I have for the administration and owners. Peek a boo Laura.
by Gina Mandanici Criscione xxx.xxx.251.239
June 23, 2020
I was a past employee at east park and I loved my residents and my position. At the time the administrator there was Diane. She was very pleasant friendly and approachable. She did the best she could to attend to your needs and the residents and families needs. A new administrator stepped in. I can not remember her name. Well maybe because she never introduced herself to me to let me know who she was. I guess I was suppose to assume. I worked in assisted living and it was all one floor. EVERYTIME I worked she would walk pass never speak say hello or anything. I didn't make it any better because I should have introduced myself. But as being the head you would think she would want to know her employees. This was a routine thing for her. One day I came to the facility with my school nursing uniform on. She was walking pass the door and so happened looked back and stopped to see who I was. When she seen it was me never she turned back around and continue to walked. Never said hello or nothing. We had a secretary work one day and walked off the job because of the rudeness and self entitlement attitude. And Janet the wellness coordinator she never listened to problems or issues concerning residents until something got out of hand then she down your throat. You couldn't have a opinion because she would skip the subject like you were not talking. And she always stirred up a unecessary conversation about herself or something that had no meaning to the residents and expected you to listen. Only time she had time for anything is if she needed you for something. Those 2 that I mention are the only ones I just stayed out there way. For the most part everyone else was friendly and made you feel welcomed and appreciated.
by AMK xxx.xxx.27.81
October 19, 2016
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Are you going to visit this senior care facility again?
Not if my life depended on it
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
by jim xxx.xxx.116.153
June 10, 2014
Was this senior care facility easy to locate?
Only with clear directions
Was this senior care facility's staff friendly?
They were decent
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
Did this senior care facility prominently display their credentials or business license?
Yes
Did the staff at this senior care facility use excessive foul language?
No
by Anonymous xxx.xxx.59.75
May 27, 2014
Did this provider answer all of your questions?
None of my questions were answered
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.148.248
March 15, 2012
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Would you recommend this nursing home to others?
I Already Have
by Anonymous
December 22, 2011
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
November 07, 2011
They seemed to know what they were talking about most of the time, but I still wasn't very comfortable. When I called they often took 10-15 minutes to answer. Their equipment was old and no provision was made in the patient rooms or public rooms for the residents to relax in anything but a wheel chair with their feet down. Without means to sit with feet elvated, I developed MARKED swelling in my feet and my socks had to be cut off several times. By the looks of it I wouldn't be surprised if they've never replaced any of the furnishings or equipment.
by Former patient - Age 80
November 05, 2011
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was this provider's staff friendly?
Yes
by Anonymous
April 25, 2011
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Map and Directions
8 E Park Cir, Brook Park, OH 44142