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Driftwood Health Care Center

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Driftwood Health Care Center
Driftwood Health Care Center
(12 Reviews)
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4109 Emerald St Torrance, CA 90503
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Consumer Feedback

(12 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Update to the review September 11, 2014. It appears impossible to edit previous reviews, so count this as the edit.

The Chief Administrator of the facility contacted the family very soon afterwards to explain what steps they were taking. They also had video of the fall and could show it happened less than a minute before discovery. On return from the hospital, our loved one was put in a more secure wheelchair that would not tip. The Chief Administrator also has made every effort to address all the concerns that the family had.

As a result this family wants to amend its initial review to take into account the very proactive way in which the facility is trying to improve.
by CARCAB xxx.xxx.158.149
October 12, 2014
We found our loved one lying face down on the floor, in the hall, with a wheelchair on top of him. There were staff all around but no one was doing anything to help until we called them. He was strapped into the chair which is very heavy. He had a large contusion on his head and had to be transferred to the ER and then was admitted to the hospital for more tests to make sure he did not have any further injuries. We cannot recommend this nursing home. The staff are often rude and even though they seem to be everywhere you can rarely find someone to help when needed. They deserve minus stars.
by carcab xxx.xxx.156.127
September 11, 2014
Are you going to visit this senior care facility again?
Without a doubt!
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Was this senior care facility clean?
It was satisfactory
Was this senior care facility's staff friendly?
Yes
Does the provider's staff maintain a professional appearance?
Mostly yes
by Anonymous xxx.xxx.15.212
August 09, 2014
Are you going to visit this senior care facility again?
Only if I couldn't find a better substitute
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
Was this senior care facility's staff friendly?
Not one bit
Does this provider welcome questions?
Not really
by Anonymous xxx.xxx.106.146
May 16, 2014
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous xxx.xxx.162.225
September 30, 2013
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Does this provider remember you by name?
Sometimes, but not always
Did this provider listen to your input and concerns?
Yes
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.21.222
March 17, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was it easy to make an appointment with this provider?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.162.143
February 25, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.53.76
March 22, 2012
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did you leave the office feeling satisfied with your visit?
Completely!
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
December 07, 2011
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider use excessive foul language?
No
Did they follow up with you after your appointment?
Yes.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
September 25, 2011
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Map and Directions
4109 Emerald St, Torrance, CA 90503