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Francis Kim, MD

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Francis Kim, MD
(4 Reviews)
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316 Martin Luther King Jr Way Ste 201 Tacoma, WA 98405
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Consumer Feedback

(4 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
2.5 star average for Recommended
My experience was terrible. This doctor and his staff seem to have a communication problem. He did not see me before the surgery, he did not see me after the surgery. I called the next day after my surgery when I was in pain, and he wasn't available. The receptionist said she would leave a message for the nurse, and the nurse would call me back 24-48 hours later. I said that wasn't acceptable and raised my voice stating I had surgery the day before, and I was in pain and needed answers to my questions. Then she said oh, well that was the standard message she has to give all patients, but since I had surgery, they would call back sooner. I told her then, they should change their message. Then at my post op visit to remove a stent, the doctor did the procedure, told me that because I got upset with him not seeing me before or after surgery and being unavailable the day after surgery and getting upset with his staff, that I should find another Urologist. He attempted to explain doctors don't see their patients before or after surgery, and when I told him that with everyone I told this situation to, that their doctor did see them, either before, or after, and some that even called on the patient the next day, he just gave me a blank stare. He didn't even follow up with advice/consultation regarding some post visit urine samples he had mentioned that should be collected for tests, or what to watch out for after the procedure or about medicine I should take. He then stood up, and tried to shake my hand, which I wouldn't allow him to do, and I got up and left.
by Mark xxx.xxx.94.143
November 28, 2013
Was this provider's staff friendly?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.214.77
November 26, 2013
Was this urologist's staff friendly?
Yes
Is this urologist easy to reach in an emergency?
Yes, they answered my call right away
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.80.103
May 02, 2013
I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. Almost as soon as I entered the appointment room, they came in to see me right away. I liked that I wasn't left waiting in there long. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here.
by Don Cook
July 12, 2011
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Map and Directions
316 Martin Luther King Jr Way Ste 201, Tacoma, WA 98405