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Philip O'Donnell, MD

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Philip O'Donnell, MD
Virginia Health Center, LLC
(94 Reviews)
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513 W Broad St 100 Falls Church, VA 22046
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Consumer Feedback

(94 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
I would recommend Dr. O’Donnell to friends and family. My wife has seen him twice and she agrees with me that he is an excellent doctor. But our relationship with his staff got off to a very rocky start.
My first 1st appointment and interactions with the front desk and other staff was unbelievable. I arrived early to fill in the new patient documents. They took my name and gave me the paperwork, which I finished and turned in. After 40 minutes waiting I asked how much longer it would be. The same person I had spoken to twice again asked my name, looked at her computer and told me to wait just a few more minutes. About 10 minutes later a different woman came out to the waiting room, asked for my name and birth date, looked at her clipboard and then told me I had to make an appointment, because they don’t take walk-in patients. I told her I had an appointment which was made for me by the receptionist at another of my doctors office, while I was standing there, who wrote the info on an appointment card, and verified everything before hanging up. But I still had to make another appointment. When I arrived for that appointment I had to fill in the paperwork again which was annoying enough but it got worse. After being taken to an exam room a PA came in and asked why I was there. After telling her she apologized but because this was my first visit I had to see Dr. O’Donnell himself and he was not there. She said I should have told the person who made the appointment that this was my first visit. After telling her my story I told her I would not be coming back and left.
Later that evening I got a call from Dr. O’Donnell himself who sincerely apologized for everything and asked me to come back the next day. I’m glad I did because Dr. O’Donnell turned out to be just what I was looking for, to replace my previous GP, for 27 years, who had recently retired. Since then, it’s been 16 months now, I have not had any problems with his staff.
by H Boisvert xxx.xxx.144.142
January 02, 2015
I've been seeing Dr. O'Donnell for nearly 25 years. He takes the time to listen and cares about his patients. The staff is very friendly and makes the visits easy and straightforward.
by Mike xxx.xxx.14.7
November 18, 2014
Friendly, knowledgeable and a good listener. Dr. O'Donnell takes the time to listen. His staff is friendly and the new offices are spacious and comfortable..
by Mike xxx.xxx.14.4
September 04, 2014
Were the waiting room chairs comfortable at this doctor's office?
They were average
Did you leave the office feeling satisfied with your visit?
Yes
Does this doctor use current and safe equipment?
Yes
Was this doctor's staff friendly?
Friendly Enough
Were handicap accommodations well done?
Yes
by Joan Berber xxx.xxx.201.167
July 10, 2014
One member of the staff came close to be rude and tried to charge a co-pay when the co-pay clearly was to be waived; she certainly did not try to make me feel welcome.
by Bobby xxx.xxx.32.33
June 25, 2014
Was this doctor friendly?
Extremely Friendly
Was this doctor's staff friendly?
Yes, they went above and beyond
Would you recommend this doctor to others?
I Already Have
Did this doctor answer all of your questions?
Yes
Did you leave the office feeling satisfied with your visit?
Completely
by missy xxx.xxx.105.159
June 23, 2014
Was this doctor friendly?
Extremely Friendly
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Did you leave the office feeling satisfied with your visit?
Completely!
Was this doctor's staff friendly?
Yes, they went above and beyond
Did the waiting room furniture appear to be clean?
Yes
by Anonymous xxx.xxx.1.118
June 20, 2014
Would you recommend this doctor to others?
I Already Have
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Was this doctor's staff friendly?
Yes
Was this doctor friendly?
Yes
Did this provider listen to your input and concerns?
Absolutely
by cellodrew xxx.xxx.130.158
May 20, 2014
This is written in March 2014. I have been a patient of Dr; O'Donnell for more than 15 years. He is professional, knowledgeable, friendly and attentive. He is focused on his patients' wellness and treats conditions promptly and creatively (rather than dogmatically), and stays current with latest procedures and medications. His staff is thoroughly competent and professional. I don't care if the staff doesn't act like my friend,, parent or buddy - as long as they're proficient, which they are. Likewise, I don't care about having super-comfortable chairs in the waiting room, because I'm not in them long enough to matter. And, yes, the staff actually are friendly, and the chairs are just fine.. Dr. O'Donnell listens to what you say, but he also notes what you don't say and considers your overall health status in caring for your wellness. In January 2014 he moved to a larger, well-appointed office complex in Falls Church, about 2 miles from his former offices in Va. Hospital Center. If you want a good, interactive, collegial medical relationship with a competent, friendly, caring and up-to-date doctor, I recommend Dr. O'Donnell without reservation.
by William Baird xxx.xxx.5.63
March 20, 2014
Did this provider take time with you at your appointment?
Mostly yes
Does this provider use current and safe equipment?
Yes
Were the waiting room chairs comfortable at this provider's office?
They were average
Was this provider's staff friendly?
No
Would you recommend this internist to others?
If I Had To
by Loretta Footland xxx.xxx.217.194
February 19, 2014
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Map and Directions
513 W Broad St 100, Falls Church, VA 22046