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Keith Picou, MD

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Keith Picou, MD
Valley Ear Nose & Throat Clnc
(21 Reviews)
> Get Phone Number & Directions
2101 S Cynthia St, #Plex McAllen, TX 78503
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Consumer Feedback

(21 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Was the waiting area spacious?
No, but I can always find a seat
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.198.165
January 24, 2014
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.136.138
July 23, 2013
by Anonymous xxx.xxx.43.128
July 15, 2013
The major problems I had were that I had to call to get the real info I needed before my balloon sinoplasty. They didn't even tell me I needed someone to drive me home but luckily I called a few times until I got the info after being on hold a long time a few times. Afterwards, I was sat in a room to recover briefly, but had to listen to the most disgusting music I have ever heard! Horrible words during whole songs, song after song talking about very nasty stuff. I couldn't believe it where many kids are here waiting with parents. I couldn't stand to hear another minute of it, but the doctor just came in and ignored what I said and talked about how things went fine. When he went out they just turned down our speaker. Wow. Then I didn't get very clear instructions on when to start using the nasal spray which is scary to start doing the same day and the office is already closed so I can't ask questions. :( Not the best experience in this way.
by dissapointed Patient xxx.xxx.40.150
June 14, 2013
The major problems I had were that I had to call to get the real info I needed before my balloon sinoplasty. They didn't even tell me I needed someone to drive me home but luckily I called a few times until I got the info after being on hold a long time a few times. Afterwards, I was sat in a room to recover briefly, but had to listen to the most disgusting music I have ever heard! Horrible words during whole songs, song after song talking about very nasty stuff. I couldn't believe it where many kids are here waiting with parents. I couldn't stand to hear another minute of it, but the doctor just came in and ignored what I said and talked about how things went fine. When he went out they just turned down our speaker. Wow. Then I didn't get very clear instructions on when to start using the nasal spray which is scary to start doing the same day and the office is already closed so I can't ask questions. :( Not the best experience in this way.
by dissapointed Patient xxx.xxx.40.150
June 14, 2013
The major problems I had were that I had to call to get the real info I needed before my balloon sinoplasty. They didn't even tell me I needed someone to drive me home but luckily I called a few times until I got the info after being on hold a long time a few times. Afterwards, I was sat in a room to recover briefly, but had to listen to the most disgusting music I have ever heard! Horrible words during whole songs, song after song talking about very nasty stuff. I couldn't believe it where many kids are here waiting with parents. I couldn't stand to hear another minute of it, but the doctor just came in and ignored what I said and talked about how things went fine. When he went out they just turned down our speaker. Wow. Then I didn't get very clear instructions on when to start using the nasal spray which is scary to start doing the same day and the office is already closed so I can't ask questions. :( Not the best experience in this way.
by dissapointed Patient xxx.xxx.40.150
June 14, 2013
The major problems I had were that I had to call to get the real info I needed before my balloon sinoplasty. They didn't even tell me I needed someone to drive me home but luckily I called a few times until I got the info after being on hold a long time a few times. Afterwards, I was sat in a room to recover briefly, but had to listen to the most disgusting music I have ever heard! Horrible words during whole songs, song after song talking about very nasty stuff. I couldn't believe it where many kids are here waiting with parents. I couldn't stand to hear another minute of it, but the doctor just came in and ignored what I said and talked about how things went fine. When he went out they just turned down our speaker. Wow. Then I didn't get very clear instructions on when to start using the nasal spray which is scary to start doing the same day and the office is already closed so I can't ask questions. :( Not the best experience in this way.
by dissapointed Patient xxx.xxx.40.150
June 14, 2013
The major problems I had were that I had to call to get the real info I needed before my balloon sinoplasty. They didn't even tell me I needed someone to drive me home but luckily I called a few times until I got the info after being on hold a long time a few times. Afterwards, I was sat in a room to recover briefly, but had to listen to the most disgusting music I have ever heard! Horrible words during whole songs, song after song talking about very nasty stuff. I couldn't believe it where many kids are here waiting with parents. I couldn't stand to hear another minute of it, but the doctor just came in and ignored what I said and talked about how things went fine. When he went out they just turned down our speaker. Wow. Then I didn't get very clear instructions on when to start using the nasal spray which is scary to start doing the same day and the office is already closed so I can't ask questions. :( Not the best experience in this way.
by dissapointed Patient xxx.xxx.40.150
June 14, 2013
by Anonymous xxx.xxx.40.150
June 14, 2013
Does this provider always put the customer first?
Yes, they always put customers first
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was this ENT otolaryngologist's staff friendly?
Friendly Enough
Does this provider treat every client equally?
Yes, they don't show favoritism
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.252.230
November 17, 2012
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Map and Directions
2101 S Cynthia St, #Plex, McAllen, TX 78503