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Keith Picou, MD

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Mcallen, TX

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Keith Picou, MD
Valley Ear Nose & Throat Clnc
(21 Reviews)
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2101 S Cynthia St, #Plex McAllen, TX 78503
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Consumer Feedback

(21 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Typical McAllen doctor (Dr. Shawn I forget the rest of his name) running up the bill. The doctor spoke to me for about 4 minutes. I was told to get an MRI for a migraine headache. After they took days to confirm that my insurance would pick up the tab for the visit. They told me my insurance would cover it so I just paid the co-pay during the visit. I received a bill from them in the full amount---that 4 minutes cost me $200. First and LAST time I give them any of my money. Once I got the bill, I just put it on a credit card. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. Avoid this place if You can. Knowing what I know now I would drive to the next major city to see a specialist there then deal with these crooks. What they do not tell You is that most doctors in this group are shareholders of this company. So the more profit or billing they get from each patient, the more money these doctors make. I can understand the money perspective but the patient should come first. And here it does not. All the medical training they received has been cast aside for the all mighty dollar. I am sure I am not the only one to experience this. Avoid this place if You want Good medical care. It is not the money that I am upset about but lack of service. They didnt do anything. They didnt check my temperature, weight, blood pressure, etc. How can You narrow down any causes of a patient's problems without doing the basics? I know get an MRI. These doctors need to get a clue. I went to my family physician and have been happy ever since. Thanks for Nothing---Valley Ear Nose & Throat
by Mr. Jackson xxx.xxx.170.209
May 18, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.45.6
April 23, 2012
Did they follow up with you after your appointment?
No, but they said they were going to!
by Anonymous
December 19, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider's office too cold?
No, it was fine
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
November 15, 2011
Would you recommend this ENT otolaryngologist to others?
Yes
Does this provider give unbiased advice?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
October 31, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was this ENT Otolaryngologist able to diagnose your condition quickly?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
October 19, 2011
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
by Anonymous
September 12, 2011
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did you experience unnecessary pain during your visit?
No
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
August 17, 2011
Was this provider's staff friendly?
Yes
Was this provider's office easy to locate?
Fairly Easy
Did this ENT Otolaryngologist promptly contact you with any test results?
I definitely don't think they called me as soon as they got them
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Was the waiting area spacious?
Yes
by Anonymous
July 18, 2011
Was this ENT Otolaryngologist friendly?
Extremely Friendly
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did you experience unnecessary pain during your visit?
No
Does this provider remember you and your circumstances at every appointment?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
June 21, 2011
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Map and Directions
2101 S Cynthia St, #Plex, McAllen, TX 78503