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Spenser Chen, MD

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Spenser Chen, MD
(29 Reviews)
> Get Phone Number & Directions
15808 RR 620 N 100 Austin, TX 78717
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Consumer Feedback

(29 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Was this provider friendly?
Yes
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Is this provider easy to reach in an emergency?
Absolutely
Was this provider helpful about using your insurance coverage?
Absolutely yes
Would you recommend this internist to others?
Yes
by Anonymous xxx.xxx.44.224
March 17, 2014
Are you going to visit this provider again?
Sure
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.247.48
October 21, 2013
Did you feel safe in this provider's care?
Yes
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Would you recommend this internist to others?
Yes
by Anonymous xxx.xxx.84.197
January 14, 2013
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider prominently display their diplomas or business license?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Was this provider friendly?
Very! The most welcoming office I've visited!
by Anonymous xxx.xxx.214.210
November 09, 2012
by Anonymous xxx.xxx.49.101
September 26, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by cepk xxx.xxx.77.129
May 16, 2012
While Dr. Chen is nice, I found his staff rude and uncaring. I called to cancel an appointment, which I had to do on voicemail, and never received one response. Then my husband was referred to a specialist who sent his results to Dr. Chen on 3/12 and he has never heard one thing. I called Dr. Chen's office to let him know of our issues and dissatisfaction and the lady said ok. That was all. I wouldn't pay one more dime for his' services nor his office's.

They answered most of my questions but I could have used more information. Their staff was not friendly at all, I didn't feel welcome there. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. The office was very easy to locate. I didn't have any trouble finding it at all. I would never visit them again. I was very disappointed.
by Angela xxx.xxx.246.77
April 06, 2012
by Anonymous
March 06, 2012
Convenient location and close to home. Dr Chen is very pleasant person and listens attentively and diagnoses accurately.
by VV
January 31, 2012
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Would you refer this provider to a family or friend?
Yes
by Anonymous
January 27, 2012
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Map and Directions
15808 RR 620 N 100, Austin, TX 78717