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Paul Shepard, MD

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Paul Shepard, MD
HSE Medical Associates
(14 Reviews)
> Get Phone Number & Directions
10720 Barker Cypress Cypress, TX 77433
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Consumer Feedback

(14 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
I have been a patient of Dr. Shepard for over 15 years and have really enjoyed him, he is a very nice man. I do believe that he is just overbooked and not able to pay attention to the damage his staff is doing to his practice. I was in the office a few weeks ago with a really bad cough and sinus infection. While waiting over an hour in the waiting room, I had 2 different people ask me my opinion of the office because they looked online and found horrible reviews about the office staff. I told them that Dr. Shepard is nice but the women that work up font are HORRIBLE... While I was there I witnessed one of these women kick out a patient because they were directing him upstairs and no one was there and he was getting frustrated. Rather than help him, they told him he was going to have to leave because he was making a scene. HE WAS NOT... he was very quiet and calm. I was also asked to leave the office because I asked for cough medicine with codeine in it and they refused, told me I would have to try the medicine they prescribed, and if it didn't work I would have to make an appt. the next day, pay again and get a new RX and pay for that again. I told them I am to sick to come back and I don't want to waste money coming back for a RX that I can get now. 4 of the bullies from the front desk came to the counter and told me I was exhibiting signs of a drug addict because I was asking for the cough syrup with codeine. I have seen this doctor for over 15 years and really liked him, but his staff is driving everyone away, they are very abusive. I don't see this practice succeeding in the future because of the horrible office staff. Last week I tried to renew my RX for thyroid and they are refusing. I have two pills and am expected to find a new dr. DO NOT VISIT THIS OFFICE.
by JRW xxx.xxx.35.215
March 09, 2015
He is fantastic
by John McLemore xxx.xxx.155.113
January 16, 2015
Did this doctor answer all of your questions?
No, I left confused and frustrated
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this doctor's staff friendly?
Not Really
Were the waiting room chairs comfortable at this doctor's office?
Not really
Were the staff members able to answer your questions?
Not at all
by Anonymous xxx.xxx.134.119
October 09, 2014
Was this doctor's staff friendly?
Not Really
Were the waiting room chairs comfortable at this doctor's office?
Yes
Does this doctor use current and safe equipment?
Fairly current
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was it easy to make an appointment with this provider?
Not really
by Anonymous xxx.xxx.206.143
August 30, 2014
Did you leave the office feeling satisfied with your visit?
Completely!
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Were the waiting room chairs comfortable at this doctor's office?
Extremely comfortable; I could have fallen asleep
Was this doctor's staff friendly?
Yes, they went above and beyond
Did the staff help you feel comfortable when you called with questions or concerns?
Absolutely
by Josh xxx.xxx.192.114
June 23, 2014
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous xxx.xxx.206.29
January 21, 2014
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
by Anonymous xxx.xxx.37.239
July 10, 2013
I just called and explained my condition.the VERY RUDE lady who answered did not let me finish and told me The doctor Cannot help you.I think WE as patients have the right to choose the doctor we feel is best for us.I feel judged and very upset by the way she made me feel She actually said "WE Don't help "people" LIKE YOU"......like i am below the Doctors standard as a patient.DONT GO TO THIS DOCTOR.
by DR TO GOOD FOR PEOPLE like us xxx.xxx.227.10
May 21, 2013
I would never refer or recommend HSE Medical or any of its staff to anyone. I have been a patient for over 5 years and ever since they moved into there new office they are taking on too many patients thus treating you like cattle. Good luck getting an appointment and you will never get a follow up call. Recommend finding another Doctor who cares about you and your needs, not your co pay and / or money.
by Disappointed xxx.xxx.109.207
October 22, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.128.250
May 08, 2012
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Map and Directions
10720 Barker Cypress, Cypress, TX 77433