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Matthew Brust, MD

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Matthew Brust, MD
Family Practice Assoc-So Hills
(33 Reviews)
> Get Phone Number & Directions
397 Wallace Rd Bldg C-100, Family Practice Assoc Nashville, TN 37211
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Consumer Feedback

(33 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
3 star average for Value
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
October 20, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
October 14, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
October 10, 2011
They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They made the extra effort to make sure every question and concern I had was addressed. The atmosphere in the office is very relaxed and easy. The doctors are available to talk to and don't rush through exams. It's nice that they can do x-rays and draw blood at the same location the doctor is at, so I didn't have to run around to different sites. Very friendly staff.
by Nancy
October 07, 2011
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
October 07, 2011
Was this family doctor friendly?
Extremely Friendly
Did this provider have reasonable prices?
Absolutely!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
September 09, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
August 16, 2011
I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything.
by Adrian Taggart
August 11, 2011
Did this family doctor answer all of your questions?
Every question I had was answered thoroughly
Was this family doctor's staff friendly?
Yes, they went above and beyond
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous
July 29, 2011
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Does this provider promptly return your phone calls?
Yes
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
June 28, 2011
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Map and Directions
397 Wallace Rd Bldg C-100, Family Practice Assoc, Nashville, TN 37211