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Mario Mota, MD

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Mario Mota, MD
Ophthalmology Associates
(14 Reviews)
> Get Phone Number & Directions
1101 S 70th St Ste 200 Lincoln, NE 68510
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Consumer Feedback

(14 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
I asked if they did free consultation for LASIK. They said no, if you do the surgery, it's included as part of the cost. This implied that if I did not go through with the surgery or I wasn't a candidate, something else would happen (I would not be charged). Nobody said anything about the cost of the consultation and since I wasn't a candidate, it was a surprise when I received my bill a month later. I called them again, to test them in a way, and once again asked about free consultation. They answered the question in the same way. I asked if they were supposed to answer that way, and she said yes everyone answers the question a certain way.

I did not understand why a conditional "if" statement was used, when in every case, whether I am a candidate or not, I would be charged for the consultation. Why wouldn't they just say no, we don't do free consultation, and leave it at that? Why follow up with if you go through with the surgery, you would be charged for the consultation. To me, this is intentionally attempting to mislead the customer into thinking that they would not be charged in the event that someone was not a candidate.

I received a bill for around $130 even though I have insurance which normally pays for the entirety of an eye exam. I wonder how much they actually charged the insurance company on top of what I wound up paying.

Anyways, I attempted to discuss the issue with them and explain my perspective, and although I had multiple people admit that they do in fact answer the free consultation question that way, they refused to waive the cost. In my mind, this is both unethical and intentionally misleading. They could have sent me a bill for any amount of money, and I would have no option but to pay it because the service had already been performed before I knew I would be charged. Rather than deal with a collection agency and risk affecting my credit rating, I paid the bill.
by dkapz xxx.xxx.57.12
February 25, 2016
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was the waiting area spacious?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.8.30
August 02, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.86.247
July 12, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Patt xxx.xxx.9.29
May 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.52.210
March 23, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous
January 18, 2012
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider seem up-to-date with the current advancements in their field?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
January 14, 2012
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider seem irritated to be working with you?
No, they were polite
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
December 01, 2011
Is this business handicap-accessible?
Yes, it was handicap-accessible
Were you able to relax during your appointment?
Yes, I was completely at ease
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
October 27, 2011
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
July 19, 2011
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Map and Directions
1101 S 70th St Ste 200, Lincoln, NE 68510