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Dean Israel & Associates DDS PA

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Dean Israel & Associates DDS PA
Dean Israel & Associates DDS PA
(18 Reviews)
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181 Crawford Boulevard Boca Raton, FL 33432
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Consumer Feedback

(18 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
This Office is amazing! If you are or ever have been afraid of going to the dentist, this is the Office for you . They are all professional, kind, and considerate of your feelings, the staff always greet you with a smile. I had extensive work done over several months and never had an ounce of pain. Dr. Dean called after each visit personally to see how I was doing.
The Office is structured to have every aspect of dental care available by specialist in one place. This office changed my opinion of going to the Dentist. From being scared to go ..to now recommending others to go as my experience was so amazing. The office is brand new, clean, quiet and friendly..best yet, the Doctors are top notch and highly educated at the countries best dental schools.
I would highly recommend this Office.
by KJG xxx.xxx.141.240
July 26, 2016
I went to this provider since they are a dentist a co-worker went to and said they were o.k. I told them it had been a while since I'd seen a dentist and they took x-rays and after poking around in my mouth and calling out numbers said that I had gaps and would have to get a debridement that was not covered by my insurance (turns out it was covered 100%) and that I would have to get a deep root cleaning and that again my insurance didn't cover it (my insurance actually said they covered 80% afterwards) Stupidly I trusted them and then they tried to upsell me on some type of antibiotic they would put in my pockets to help heal my gums and would cost about $1,000 out of pocket since my insurance wouldn't cover it, so I declined. When I came back for my second cleaning they charged me $250.00 and I was surprised since last time I was charged $54. When I asked the secretary to explain the difference she acted like it was a silly question and that I had a deductible of $50 and that once for the next two procedures I would not have to pay. I was still confused so when I called my insurance company and they told me I was over charged $165.00 for the services I got, the dental office explained that irrigation was not covered. This was the first time they told me this, or I would have told them not to do it. Not only that, but they didn't tell me I was pre-paying for services not even rendered yet. I was so mad that I told them to refund me for the $60.00 they said they charged for each irrigation (they broke up the procedures in quadrants so that they could charge me $60.00 each time instead of in one visit- real nice) when I told them I wanted to be refunded for services not authorized and earned, they said they would do so once they got payment from the insurance company. I will definitely not be going back and will take my business elsewhere. They are getting adequate payment from my insurance without having to try and upsell me at every turn. To top it off they tried to tell me each filling I needed would be done by inlay at about $540.00 a pop. No thanks. I've never seen a dental practice with such lack of regard for their patients finances. Run away from this place.
by Joe Cabrera xxx.xxx.175.4
June 08, 2016
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Does this provider have a good professional reputation within your community?
Definitely
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
Does this provider maintain a professional appearance?
Absolutely
by Anonymous xxx.xxx.196.122
September 29, 2014
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Were the waiting room chairs comfortable at this dentist's office?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Did this dentist provide helpful oral health techniques you could practice at home?
Definitely. I was given a thorough explanation about many techniques I could practice at home
Did you feel that your visit with the provider was time well spent?
Absolutely yes
by Anonymous xxx.xxx.173.131
February 24, 2014
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Were you able to relax during your appointment?
Yes
Does this provider remember you by name?
Sometimes, but not always
by Anonymous xxx.xxx.181.200
August 06, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was the waiting area spacious?
Yes, extremely spacious
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
by Anonymous xxx.xxx.252.36
August 05, 2013
Did you experience excessive oral pain after you left your appointment?
Not at all! I felt fantastic when I left
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this dentist thoroughly examine your teeth?
Definitely! They spent extra time to make sure they didn't miss anything
by Anonymous xxx.xxx.194.177
June 19, 2013
Today, I attempted to receive dental treatment from Dr. Craig Dean of Dean Israel & Associates in Boca Raton, FL… Yes, attempted.

I've received dental care from this office previously, Dr. Mohr, and as far as my dental insurance goes, this office is my general dentistry office, supposedly to be sought after should I need dental care – to receive treatment from or to be referred to a specialist.

I got to the office and was immediately taken inside, which I was thankful for. The assistant asked me what brought me in and I told her about my upcoming trip to Brazil for a little cosmetic dentistry on 3 of my upper teeth and what I was looking to accomplish with that visit, which was to have cavities filled on my lower teach. (mind you, the staff member whom scheduled my appointment had also already been advised of my intentions and plan). She said “oh, that’s nice” (which it obviously is, that your parents are willing to do that for you), took some x-rays and said Dr. Dean would be over shortly…

I sat there for a quite a while… Until Dr. Dean approached me with a very unusual greeting “What’s up?”… I thought that was an unexpectedly casual manner, but he’s a somewhat young guy, and it was the morning after a long holiday weekend, so perhaps he hadn’t yet brushed off the casual language used over the last few days of holiday weekend? Maybe.

I proceeded to again explain about my upcoming treatment in Brazil, and told him I was hoping he would take care of the at least 3 visible cavities on my bottom teeth, which were not necessarily going to be treated in Brazil, so that I could be clean and safe to travel.

He then told me that because I was getting so much dental work done in Brazil, there was very little that he could do to help me… At that point, I was trying to follow his train of thought, and willing to be educated on the reasons why he thought so. He then said that just wasn’t worth their time, and not the way that office operated… What?! Not worth your time?! Last I checked, my dental insurance would fully compensate that office for any work done… And if there was a balance, I would be there to cover it!
So… I was REALLY confused… He gave me no meaningful explanation, other than mentioning how unworthy the work would be for that office… He said it over and over again, out loud!!
The patient and assistants in the room next to us were now practically part of the conversation… I wondered where my rights to privacy were… It was embarrassing!
I sat up on the chair, stating my discomfort with the situation… He showed absolutely NO CONCERN, and walked away… I told his assistant that he was extremely rude, but what could she do, except for walking me out?

I stopped by the counter and politely asked if anything was owed by me (I know, after what I had just experienced, I probably shouldn’t have done that). Dr. Dean’s last strike was to answer the question on his staff’s behalf, shouting from an office down the hall “she is done!” I felt like a criminal, humiliated… I started to shake as I walked out of the building… I drove home crying, angry, still not believing what I had been put through… I felt disrespected, mistreated, robbed of my rights to receive proper treatment or direction… It was truly awful!

After being contacted by my husband about the need to treat people properly, especially when there are now ways for improper treatment to be made public (reviews!), Dr. Dean called me and apologized for his behavior.
He was a bit too late. As much as I appreciated his gesture and apology, he really couldn’t take back the horrific experience, and he certainly couldn’t restore my trust.

In fact, I wonder if he values the trust patients place in him daily… And I wonder if those patients ever really should. I certainly won’t be making that mistake again.
by Anonymous xxx.xxx.159.90
May 29, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by KATHLEEN xxx.xxx.68.190
August 14, 2012
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.235.221
February 03, 2012
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Map and Directions
181 Crawford Boulevard, Boca Raton, FL 33432