Reviews for Southern Dental Associates - Sugarland in Stafford, TX

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THIS LOCATION IS THE MOST HORRIBLE DENTAL OFFICE I HAVE EVER BEEN TO. I WAS CHARGED FOR SERVICES NEVER RENDERED TO ME. AND, I'VE BEEN GOING BACK AND FORTH WITH THE OFFICE MANAGER AS SHE HAS CLAIMED ON SEVERAL OCCASIONS THEY ARE WORKING TO GET MY MONEY BACK ON MY CARD.

by Patient xxx.xxx.178.206

May 19, 2015

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This was my worst experience at a doctors office ever!! Sugar Land, TX is known for outstanding people and service, I don't see how this office is still in operation! I was and still in extreme pain. I took off work early in arrive 20 minutes early for my appointment since I'm a new patient. The woman at the front desk looked at me like I was crazy when I told her I had an appointment. She then had her 11 or 12-year-old daughter scan my ID and insurance card after we're having me wait for 10 minutes. "I can see having your kid with you at work on it when you don't have a babysitter bc I'm a mother as well, but they should not be handling confidential patient information" I filled out my paperwork and was automatically given an application for care credit as they assumed I was broke. I kindly told the woman I will not be needing a care credit application, however I have insurance and will pay cash for whatever I need to "again she looked at me like I was crazy" the woman call me back was very nice. The office was filthy! I used be a dental assistant and could never work in the a that looked like this ones does. I was then taken back to a beat up room with holes in the wall and the equipment looked broken. The walls are dirty. The assistant that took me back was very short with me. The doctor there was very sensitive and sweet! I had to use the bathroom and they told me to go out front in the bathroom was covered in feces ! Then they had a man dressed in regular clothes and looked like he didn't know what he was doing! come tell me what type of treatment I needed! He way overpriced the crown that I needed. I did like the fact that the doctor admitted that I did need to see a specialist for my root canal, rather than trying to fix it knowing that they can't. What's sad is that this place primarily takes Medicaid and that's why they get away with running things as they do as if the children that were in there don't deserve to be treated better. I have Delta Dental and will be reporting them. The finale was when I tried to go get my prescriptions from my pharmacy and they sent them to the long Walgreens hour away from my house, I clearly gave the person my pharmacy phone number! My pain level is a 20! So I wasted two hours of waiting for them in another three hours to try and get my prescriptions! What call me office I spoke with Amanda told me that the woman who saw me didn't have her Texas DEA number yet. That's understandable if she just moved here, I'm a nurse and worked with plenty of doctors that come from out-of-state I get it! But he clearly told me he could not do anything because they called it in under Dr. Sullivan's name and she already left plus it's a Friday! He then said he called the pharmacy that they called it into which was the wrong location and left them a voicemail to send it to the right pharmacy without verbally speaking with a pharmacist! So now I'm left in pain all weekend and this is the worst experience of my life! Don't go there ever!!!!! They get no star rating!

by CR xxx.xxx.87.152

August 01, 2014

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Did the Dentist's staff seem friendly and welcoming to you?

Mostly

Does this Dentist answer your questions so you fully understand?

Somewhat

Would you recommend this provider to others?

No

Did this Dentist answer all of your questions?

Somewhat

Was the rinsing sink clean and did they have disposable cups and mouthwash for you to use?

Somewhat

by Anonymous xxx.xxx.214.155

April 03, 2014

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Were the waiting room chairs comfortable at this dentist's office?

Yes

Does this provider take that extra step to make you feel special?

Yes

Did the staff call you to remind you about your upcoming appointment?

Yes, they called me a few days before my appointment

Was this dentist's staff friendly?

Yes

Did this dentist offer you anesthetic when appropriate?

Yes, they offered me anesthetic when appropriate

by Anonymous xxx.xxx.100.133

March 11, 2014

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Was this dentist's staff friendly?

Friendly Enough

Were you able to watch TV during your dental procedure?

Yes! I was able to choose between watching TV or reading a magazine

Did you leave the office feeling satisfied with your visit?

Yes

Have the fillings, crowns, or veneers you've received lasted?

Yes, they lasted as long as they were supposed to

Did this provider give the impression that they cared about your concerns?

Somewhat

by Anonymous xxx.xxx.16.54

February 24, 2014

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Was this provider's office too cold?

Yes, I was freezing

Does this provider give unbiased advice?

Yes

Did this dentist practice good oral hygiene?

Yes, I could tell they practiced good oral hygiene

Did you leave the office feeling satisfied with your visit?

Not satisfied, but not unhappy

Was this dentist's staff friendly?

Yes

by Anonymous xxx.xxx.1.183

February 12, 2014

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Did this provider answer all of your questions?

Yes

Did this provider have an entertaining selection of waiting room magazines?

Yes

Was this provider late to your appointments?

Sometimes, it was a little frustrating

Did this dentist allow you to regularly rinse your mouth during your procedure?

Yes, I was able to rinse

by Anonymous xxx.xxx.87.70

January 10, 2014

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Did this dentist explain your dental procedure to you?

Yes

by Anonymous xxx.xxx.191.65

November 26, 2013

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Go to this office if u wanna wait FOREVER! I went in on Friday @2:30 and at 4:45 they had me still just sitting there when they close @ 5 so I left. My 2 boys appts was the nex day and that was 3 1/2hrs for cleaning and xrays, they sed they didn't have time to do any work. They looked @ my teeth but didn't completely go over the 3 bills, he acted like he was rushing and pressuring me to get my work done but sed they had no time to do my boys. Then he tells me the treatment was covered but the meds arent. I call another denist and they say insurance do cover it and laughed n sed find another denist .There were things he didnt mention on the bill. Nothing was broke down and they still do it hand written. The office flooring, walls and carpet are filthy, grungy and out dated. I just got a uneasy feeling about this office then I look and c these reviews! Omg...DO NOT GO HERE!

by reliablechic xxx.xxx.6.130

November 16, 2013

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It was the first and LAST time I go there. I couldn't believe how rude and inconsiderate they were. I showed up before my appointment time and there were one or 2 others waiting. My appointment for my semi-annual check up and cleaning was for the early afternoon to beat the lunch time rush. I ended up being there for OVER 3 HOURS!!! They treat you like cattle, herding you around into different areas and seeing a different person each time. It was worse than being at a used car dealership. They completely skipped over me for my cleaning portion for some one else and from what I could see, there were only a couple of hygienists on staff and they were way overworked, mine looked quite disheveled like she hadn't had a break all day. The facility itself was pretty horrid, all old equipment and dirty walls, just not a place I would want to be. OVERALL HORRIBLE EXPERIENCE!!!

by Angry xxx.xxx.171.86

November 10, 2013

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