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Southern Dental Associates - Willowbrook Court

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Southern Dental Associates - Willowbrook Court
Southern Dental Associates - Willowbrook Court
(46 Reviews)
> Get Phone Number & Directions
17776 State Highway 249 40 Houston, TX 77064
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Consumer Feedback

(46 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Now that I know what it's like to have a great experience with a dental office. I can clearly tell you how HORRIBLE of a place Southern Dental is. I paid $5,000 upfront to the Willowbrook office when they told me that this would cover all of the dental work I needed to be completely cavity free and have a healthy smile again. I charged this to my Carecredit card and was all ready to go. My first appointment was what I thought was pleasant. Only took about an hour for them to take the x-rays, and complete an exam. At the time I did not have a lot of experience at a dental office, I now know that it was less than par. I left that day with my next appointment scheduled for the next day, and I was so nervous and excited to get this done with. My appointment was first thing in the morning, and I was told it would be about 2 - 3 hours long. So I took off a 1/2 day of work. After waiting for 45 min. in the waiting room, due to the Dentist being late. We finally got started. She would work for approx. 20 minutes, and then say she would be right back and head to work on another patient. It was a very open floor plan, so I could see everyone else she was working on. Again I assumed this was normal. That day I spent 7 solid hours in there, with only about 2 hours' worth of work done on me. They were really quick to apologize multiple times throughout the day about their busy schedule, but it didn't make up for the day I missed at work do to their lack of time management. My next 2 appointments all went pretty much the same as the first, only this time I was a little more prepared with asking the whole day off. At my 3rd appointment, I was told that some changes were made to my dental plan from unseen circumstances, so my running total was going to be more like $6,000. I was not happy about coming out of pocket another $1,000, but I didn't want it to go undone and I was so ready to be finished. So I paid cash that day, and we would pick up on my next appointment to get the rest completed.

During the next couple days a few changes were made in my company, and I was transferred to the south side of Houston. While the moving process and new office changes were in the works, (life happened) my dental plan was put on the back burner. 10 months later. I decided that I would just have the money transferred to the Baybrook location, considering that was more convenient for me and made it an easier decision to finish what I started. I thought this was going to be an easy fix, but boy was I wrong. I have called at least 10 times to both locations, unfortunately I can't seem to find someone that can assist me. I have been given the run around to many times now. I have been promised I would be called back, and that the money was being transferred, exc.

I also had a problem with the amount that was supposed to be transferred. The first time I called to have it transferred it was just a little over a $1,000.00, a few months later it had dropped down to $800.00 and the last time I spoke with the Willowbrook location, they were saying there was not a credit left at all. 6 weeks ago, someone FINALLY reached out to me. She said that the money would be transferred and that it being a Friday, she would call me back again the next Monday to ensure the transfer went through. That Monday has now come and gone many times, and still no phone call. 3 months ago I called both locations and neither were able to help me in anyway other than the Baybrook location providing a contact e-mail for the upper management. Willowbrook was not as generous, as she said that she didn't have any contact information for anyone outside the office. Also, whoever the manager is at Willowbrook, they seem to ALWAYS be away from their desk.

I then contacted the upper management of who's e-mail address I was given. I thought that something was FINALLY going to be done. Within an hour of e-mailing her, she personally called me. I was thrilled to get someone's attention that could make things happen. She listed to all of my concerns and asked if I would be willing to have the money transferred to another location. Unfortunately I was not on-board with that suggestion as to many bridges had already been burned and I asked to PLEASE have my money back they owed me. She said she would do some research and put in the request and I should receive something soon. 3 weeks went by, and no word from the management. I then e-mailed her again to confirm we were still on track and she said that it was and she was handling it. First contact with her, will have been 3 MONTHS ago on the 23rd of this month. NOTHING, NOTHING, NOTHING has been done. I'm sorry for such a long story, but I hope it saves at least ONE person from going to this terrible, lying, inconsiderate, no good place.
by Jessa xxx.xxx.192.2
August 18, 2016
The BEST dentist ever is no longer there! Dr. Culver is experienced, knowledgeable, supportive and she genuinely cares about her patients She is on Pinecroft in the Woodlands. I have been to this location and she made it worthwhile.
by 57Christian xxx.xxx.232.214
February 21, 2015
well pleased
by Jack Hunt xxx.xxx.210.13
November 04, 2014
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did you feel safe in this provider's care?
Yes
Did you think that this provider was thorough with you during your appointment?
Very
Was the provider's staff welcoming to you?
Mostly
by Anonymous xxx.xxx.116.66
October 17, 2014
Southern Dental is the worst place to go for dental care! Would not recommend it for my dog!!!
by Maria xxx.xxx.195.84
August 05, 2014
I was completely disappointed in my experience at this location for Southern Dental. To start my appointment ran an hour late and not once did someone attempt to inform me of such. Secondly out of the 5 people that assisted me from Xrays to cleaning only one introduced themselves to me. The dentist did not go over what work needed to be done and its now a few days later and I am still waiting to find out. The overall area for exams does not give patients any privacy and therefore violates HIPPA guidelines. I was able to hear the complete history of the patient next to me and the fact that she has anxieties while having teeth pulled. It was not very comforting to overhear such a personal case. The exam area is a little dusty on the floors and had exposed wires that could cause tripping. Overall I do not intend to revisit this location in the future.
by Unsatisfied xxx.xxx.20.48
January 14, 2014
Was this dentist's staff friendly?
Yes, they went above and beyond
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Was the waiting area spacious?
Yes
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
by Anonymous xxx.xxx.213.245
September 08, 2013
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
Did you experience unnecessary pain during your visit?
No
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.142.9
August 07, 2013
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this dentist explain your dental procedure to you?
Yes
by Anonymous xxx.xxx.235.48
June 09, 2013
I had an appointment with Dr. Malik last week. I must say that this was not the best dental experience that I have ever had. The staff seemed fine; however, the dentist appeared to be rushed and indifferent. While I was sitting in his chair waiting on a cleaning, he comes back in with his jacket on and stated that he was going to lunch. Prior to that, he informed me that I would need to have a wisdom tooth surgically removed and would have to refer me to an oral surgeon. This was because of the location of the tooth. He said that he could probably do it but he was "frankly just not interested." Imagine that. I plan on never returning!
by Cathy xxx.xxx.226.43
April 25, 2013
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Map and Directions
17776 State Highway 249 40, Houston, TX 77064