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Southern Dental Associates - Willowbrook Court

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Southern Dental Associates - Willowbrook Court
Southern Dental Associates - Willowbrook Court
(46 Reviews)
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17776 State Highway 249 40 Houston, TX 77064
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About

Southern Dental Associates - Willowbrook Court

Southern Dental Associates - Willowbrook Court is a Dentist facility at 17776 State Highway 249 40 in Houston, TX.
Primary Specialty

Dentist

Map and Directions
17776 State Highway 249 40, Houston, TX 77064
Services Southern Dental Associates - Willowbrook Court is a dentist/dental office located in Houston, TX. A dentist is trained to diagnose, treat, and prevent diseases of the gums, teeth, and jaw.

Please call Southern Dental Associates - Willowbrook Court at (281) 469-0097 to schedule an appointment in Houston, TX or get more information.
Consumer Feedback
(46 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
View All 46 Reviews Add a Review
Recent Reviews
Now that I know what it's like to have a great experience with a dental office. I can clearly tell you how HORRIBLE of a place Southern Dental is. I paid $5,000 upfront to the Willowbrook office when they told me that this would cover all of the dental work I needed to be completely cavity free and have a healthy smile again. I charged this to my Carecredit card and was all ready to go. My first appointment was what I thought was pleasant. Only took about an hour for them to take the x-rays, and complete an exam. At the time I did not have a lot of experience at a dental office, I now know that it was less than par. I left that day with my next appointment scheduled for the next day, and I was so nervous and excited to get this done with. My appointment was first thing in the morning, and I was told it would be about 2 - 3 hours long. So I took off a 1/2 day of work. After waiting for 45 min. in the waiting room, due to the Dentist being late. We finally got started. She would work for approx. 20 minutes, and then say she would be right back and head to work on another patient. It was a very open floor plan, so I could see everyone else she was working on. Again I assumed this was normal. That day I spent 7 solid hours in there, with only about 2 hours' worth of work done on me. They were really quick to apologize multiple times throughout the day about their busy schedule, but it didn't make up for the day I missed at work do to their lack of time management. My next 2 appointments all went pretty much the same as the first, only this time I was a little more prepared with asking the whole day off. At my 3rd appointment, I was told that some changes were made to my dental plan from unseen circumstances, so my running total was going to be more like $6,000. I was not happy about coming out of pocket another $1,000, but I didn't want it to go undone and I was so ready to be finished. So I paid cash that day, and we would pick up on my next appointment to get the rest completed.

During the next couple days a few changes were made in my company, and I was transferred to the south side of Houston. While the moving process and new office changes were in the works, (life happened) my dental plan was put on the back burner. 10 months later. I decided that I would just have the money transferred to the Baybrook location, considering that was more convenient for me and made it an easier decision to finish what I started. I thought this was going to be an easy fix, but boy was I wrong. I have called at least 10 times to both locations, unfortunately I can't seem to find someone that can assist me. I have been given the run around to many times now. I have been promised I would be called back, and that the money was being transferred, exc.

I also had a problem with the amount that was supposed to be transferred. The first time I called to have it transferred it was just a little over a $1,000.00, a few months later it had dropped down to $800.00 and the last time I spoke with the Willowbrook location, they were saying there was not a credit left at all. 6 weeks ago, someone FINALLY reached out to me. She said that the money would be transferred and that it being a Friday, she would call me back again the next Monday to ensure the transfer went through. That Monday has now come and gone many times, and still no phone call. 3 months ago I called both locations and neither were able to help me in anyway other than the Baybrook location providing a contact e-mail for the upper management. Willowbrook was not as generous, as she said that she didn't have any contact information for anyone outside the office. Also, whoever the manager is at Willowbrook, they seem to ALWAYS be away from their desk.

I then contacted the upper management of who's e-mail address I was given. I thought that something was FINALLY going to be done. Within an hour of e-mailing her, she personally called me. I was thrilled to get someone's attention that could make things happen. She listed to all of my concerns and asked if I would be willing to have the money transferred to another location. Unfortunately I was not on-board with that suggestion as to many bridges had already been burned and I asked to PLEASE have my money back they owed me. She said she would do some research and put in the request and I should receive something soon. 3 weeks went by, and no word from the management. I then e-mailed her again to confirm we were still on track and she said that it was and she was handling it. First contact with her, will have been 3 MONTHS ago on the 23rd of this month. NOTHING, NOTHING, NOTHING has been done. I'm sorry for such a long story, but I hope it saves at least ONE person from going to this terrible, lying, inconsiderate, no good place.
by Jessa xxx.xxx.192.2
August 18, 2016
The BEST dentist ever is no longer there! Dr. Culver is experienced, knowledgeable, supportive and she genuinely cares about her patients She is on Pinecroft in the Woodlands. I have been to this location and she made it worthwhile.
by 57Christian xxx.xxx.232.214
February 21, 2015
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Recent Polls
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did you feel safe in this provider's care?
Yes
Did you think that this provider was thorough with you during your appointment?
Very
Was the provider's staff welcoming to you?
Mostly
by Anonymous xxx.xxx.116.66
October 17, 2014
Was this dentist's staff friendly?
Yes, they went above and beyond
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Was the waiting area spacious?
Yes
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
by Anonymous xxx.xxx.213.245
September 08, 2013
> View All Polls
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