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Ward W Scott DDS

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Ward W Scott DDS
Ward W Scott DDS
(18 Reviews)
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4597 West Walton Boulevard Waterford, MI 48329
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Consumer Feedback

(18 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
by Anonymous xxx.xxx.225.149
October 16, 2014
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did you experience excessive oral pain after you left your appointment?
Not at all!
Did a staff member acknowledge or greet you when you entered?
Definitely
Does this provider maintain a professional appearance?
Absolutely
by Jim xxx.xxx.154.113
April 28, 2014
My brother took my 81 year old mom to get her teeth cleaned at Dr,
Wards off and was told at that time that she had a tooth that needed to be pulled cause he could save it. And started talking about putting in a implant to replace the tooth he was told that she couldn't afford it, she made a apt to get tooth pulled at which time my brother who just drove cause she doesn't have transportation. The day of her appointment my brother was called on his cell phone at least 6 times when he was in PA cause he is a trucker. They wanted to make sure that she had payment in hand to pay for the implant up front. He called my sister and told her to call the office and find out what is going on. She took my mom to her appointment only to met as they came in the waiting room to find out if she had money in hand for the procedure.. My mom stated she had her debit or she could write a check to get tooth pulled. Once back in the office, my sister waited in waiting room and to her amazement she heard the doctor yelling that my mom had changed her mind on the implant and he had all the product ordered and cant use it the assistant and the dentist came out to front desk and was talking so loud the whole waiting room could hear him. Saying he didn't care of my brother was a long road trucker or not he wanted him on the phone which the assistant came out to my sister and told her that she knows my mom is confused and she is trying to get to the bottom of it.. MY MOM is not CONFUSED. and wanted my brothers phone # and my sister told her that they have the phone # and have been blowing it up all day. she said she didn't have chart and asked for it again. My sister gave her the # and to her amazement sat down next to her in the lobby and called. My moms finances were discussed with everyone listening in and the doctor made a total ass out of himself. My mom is on and very fixed low income and cant afford a 3000.00 tooth at 81 years old. It makes me sick to see the way she was treated by staff and doctor. My sister was not granted any privacy to talk this over it was all done in waiting room with everyone listening and the doctor yelling in background. How totally unprofessional of all of them shame on them. I wouldn't take my dead dog to this idiot let alone a family member. He is out for the money and that's it Shame on Dr, William Scott Ward for the unbelievable treatment of a Senior Citizen. I should only hope that you get the same treatment when you are old.
by very up set xxx.xxx.69.52
October 25, 2013
Beware of this dentist if you are seeking care for a senior citizen. They attempted to take complete and total advantage of my 81 year old mother. Doctor loudly complaining because she could not afford a very expensive dental implant, scheduled her and ordered material needed before she even consented or authorized the treatment and tried to blame it on my brother. My mother explained she could not afford it at at previous appointment but Dr went ahead and scheduled it anyway. Very rude treatment and discussed her financial difficulties in a busy waiting room. Dr loudly complaining where everyone in the waiting room could hear him. Very unprofessional.
by Protective Daughter xxx.xxx.56.52
October 25, 2013
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.232.52
October 25, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by crr xxx.xxx.192.10
July 16, 2013
Was it easy to make an appointment with this provider?
Yes
Did you experience unnecessary pain during your visit?
No
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Were the waiting room chairs comfortable at this dentist's office?
They were average
Would you recommend this dentist to others?
Yes
by Anonymous xxx.xxx.91.210
June 07, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider prominently display their diplomas or business license?
Yes
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous xxx.xxx.191.23
April 22, 2013
Did this dentist answer all of your questions?
Yes
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Does this dentist use current and safe equipment?
Yes; the equipment is very advanced!
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
by Anonymous xxx.xxx.172.146
March 18, 2013
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous xxx.xxx.163.65
October 15, 2012
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Map and Directions
4597 West Walton Boulevard, Waterford, MI 48329