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Northwest Dental Associates

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Northwest Dental Associates
Northwest Dental Associates
(15 Reviews)
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2500 West Higgins Suite 650 Hoffman Estates, IL 60169
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
Nope. Not going here. I tried to call to schedule a new patient appt. and whoever answered the phone was very short - it was the oddest experience I've had. When he answered the phone I didn't even understand what he said and I had to clarify if I had actually dialed the right number. I explained I was looking for a new dentist since my insurance recently changed and he was kind of rude. I am not a very sensitive person, but I do expect polite service, especially if I'm making a big decision to switch dental providers.

I assume I wasn't speaking directly to the dentist himself, but perhaps they should screen employee calls to ensure they aren't scaring away new patients.
by HK26 xxx.xxx.238.51
February 13, 2019
I've been seeing Dr. Chung for over 10 years. He's been great. I especially love that he is really fast. I hate going to the dentist so its nice that I don't have to do all that extra stuff other dentists suggest. Cleanings are quick. He did a great job on my filling and has followed up with me. The referrals for my wisdom teeth surgery was given right away. He's awesome.
by Cevera Samad xxx.xxx.13.9
November 23, 2015
Did you leave the office feeling satisfied with your visit?
Yes
Did the staff call you to remind you about your upcoming appointment?
No, I don't think they cared whether I showed up or not
Was this dentist's staff friendly?
Yes
Did this provider have reasonable prices?
Yes
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
by Anonymous xxx.xxx.192.158
February 13, 2014
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Do you trust this dentist to only recommend dental procedures you need?
Yes, I trust them
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did you experience unnecessary pain during your visit?
A little, but it was bearable
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.74.137
December 04, 2013
This dentist works with you in paying bills if you need to spread the payments out over dentist is experienced and has always done a good job for me and never "creates" or makes up problems that need to be fixed as some do. He only works on what is needed and will tell you if something is not necessary. He will remake your mouth guard for a small fee rather than recasting and making new ones each time. I appreciate his cost-saving, but good work on my teeth.
by Sherry xxx.xxx.53.147
November 18, 2013
WORST DENTIST I HAVE EVER BEEN TO OR HEARD OF. I arrived at 4:00, had to fill out some paperwork, use the restroom, & wait for the dentist. I was in my car by 4:27. He spent maybe 5 minutes cleaning my teeth. The water they used to rinse tasted funny, the equipment looked dirty, and they asked me to rinse by handing me a solo cup & pointed at a kitchen sink. The facility felt old & dirty as well.
To top this horrible experience off, he very casually mentions I have a bone growth in the bottom of my mouth that will eventually need surgery because I will lose my ability to speak. He tells me how to spell it & says "google it". I did, and was HORRIFIED. How could a dentist say something like that so casually?
I will say though that the receptionist was very nice. Only good thing about that place.
by Leah xxx.xxx.168.230
November 12, 2013
Does this provider treat every client equally?
No, they definitely favor certain clients
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Was this provider's staff friendly?
Friendly Enough
Was this dentist friendly?
Not at all
Did you experience excessive oral pain after you left your appointment?
Yes! I was in utter agony for days
by Stella xxx.xxx.178.168
October 28, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you receive sample toothbrushes or toothpaste to take home?
Many! I got to pick my favorites from a huge selection
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was the toothpaste used during your cleaning enjoyable?
Absolutely, it was fantastic!
by Anonymous xxx.xxx.25.254
September 24, 2013
I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me. They either didn't read my information or didn't pay any attention to it. It took almost 2 months to get an appointment. When I called to see if they were accepting new patients, before I chose them, I asked how long it takes for an appt. and was told 1-2 weeks tops - NOT 2 months. So I paid for insurance for 5 months before I could get in. The dentist never introduced himself, he entered the room from behind me and immediately started lowering my chair for a "look". The dentist never took his face mask off - What do they say, 'Never trust a dentist whose smile you can't see'? He spent about 5 minutes cleaning my teeth and another 3 polishing them. I tried to explain that I've been having deep root cleanings previously, which usually means should be continued. They didn't seem like they wanted to listen to anything I had to say. I feel the insurance company has just been ripped off for a cleaning that never happened, cancelling this insurance if this is the kind of dentists it offers.
Also, this place does NOT accept any credit, including Care Credit....Cash or check only. Not sure how one pays for procedures in cash, I can't afford that.
by Anonymous xxx.xxx.2.145
June 10, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was the toothpaste used during your cleaning enjoyable?
Kind of, but it could have been better
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.115.81
May 20, 2013
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Map and Directions
2500 West Higgins Suite 650, Hoffman Estates, IL 60169