I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time.