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Hall Brian P Dmd

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Hall Brian P Dmd
Hall Brian P Dmd
(2 Reviews)
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1010 Prince Avenue Athens, GA 30606
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Consumer Feedback

(2 Reviews)
I hate to have to write a bad review but here it is. My first impression of the office was great. Netflix while you are having your teeth done, a Keurig, and DR. Hall does great cosmetic dentistry. MOST of his staff is nice, but a bit incompetent. They never seemed to have my insurance on file, and my bill was always astronomical. I began to get concerned over the quality of care I was receiving when I would go to have a tooth fixed, and only one part of the tooth would be fixed. I had to spell it out that I wanted ALL the cavities in the tooth fixed, not just one. Secondly, I had to get two root canals while seeing him regularly. The first one was a filling he redid, the second was a super bad cavity he missed DESPITE me coming to his office in excruciating pain... he did not do an xrays, just a visual exam and said there was nothing. About two weeks later I went to him again in even worse pain, and the cavity was so bad, I had to have a root canal the next day. Despite having a mitrovalve prolapse, he refused to pre-med me.
Since this happened, I have not wanted to have any more teeth filled by him, I was concerned that I could end up needing more root canals, BUT I did need some work on my front teeth (cosmetic) and he does a great job, so I decided to go see him again (against my family's advice).
I was late for my appointment. I am certain my card said 11:20, and I was there at 11:28. I apologized for being late, and waited.... and waited... and waited. After about 30 minutes, of waiting, I got up and told them I needed to reschedule - I had to be somewhere by 12:30, and I was also concerned that he was going to rush and do a sloppy job as has happened before (I have often waited 30+ minutes for a 10 minute visit). The older woman at the front desk got furious and told me I was late to my appointment, that it had been at 11:10 (I still cannot find my card but I'm positive it said 11:20) and they usually would have canceled my appointment. I apologized and said it was ok, just to reschedule me. She was livid as if it was a personal offense to her and demanded I pay a $40 cancellation fee. At this point, I was pretty upset. I've spent thousands at this office... not to mention the cost of the root canals I had to get....I have waited extremely long times to see the Dr, never once complaining... and now they were going to charge $40? I told her ok, but I was finding a new dental office. She then said she would waive the fee this once. I was through. I said ok and left. Needless to say, I'm never going back.
by g xxx.xxx.83.135
June 08, 2019
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Jena Cabaniss xxx.xxx.15.43
March 26, 2012
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1010 Prince Avenue, Athens, GA 30606