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Alan R Heap DMD C Michael Turner DDS & Associates

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Alan R Heap DMD C Michael Turner DDS & Associates
Alan R Heap DMD C Michael Turner DDS & Associates
(15 Reviews)
> Get Phone Number & Directions
2295 South Hiawassee Road Suite 216 Orlando, FL 32835
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.73.162
December 02, 2012
Did you experience excessive oral pain after you left your appointment?
Not at all! I felt fantastic when I left
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous xxx.xxx.93.42
November 16, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.150.242
July 20, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by davida clark xxx.xxx.4.18
June 11, 2012
Keep your eyes open for cross-contamination. Visited this dentist twice. First was on my boss's recommendation (Dr. Heap was her dentist, and she was very happy with him). Second time was when I noticed that Dr. Heap and his staff had little regard for standard sanitation protocols. I was going to have a tooth extracted, and the lady who took out the instruments from their pouches DID NOT WEAR GLOVES. Then, after the intsruments were laid out on the tray, NO PROTECTIVE COVER was put on top. NONE OF THE STAFF WASHED THEIR HANDS BETWEEN PATIENTS, just donned new gloves.

They answered most of my questions but I could have used more information. Their staff was friendly enough, but they didn't go out of their way to help me. I felt like my needs were mostly met, but they didn't make any extra effort. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate. I would never visit them again. I was very disappointed.
by Disappointed Patient xxx.xxx.224.101
May 14, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.114.143
February 03, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Chelle xxx.xxx.109.29
January 24, 2012
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
January 03, 2012
Was it easy to make an appointment with this provider?
Yes
by Anonymous
October 03, 2011
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was the dental equipment clean?
Absolutely! It looked brand new
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
August 16, 2011
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Map and Directions
2295 South Hiawassee Road Suite 216, Orlando, FL 32835