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Valerie Flacco, MD

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Valerie Flacco, MD
Galesburg Family Practice
(9 Reviews)
> Get Phone Number & Directions
3375 N Seminary St Galesburg, IL 61401
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Dr. Val is very unavailable. It takes several weeks or months to get an appointment with her. I was told at her office that she "has a lot of afternoons off to go golfing with the kids." Despite the fact that her office called me to tell me of a problem that needs attention, she remains unavailable, & I am expected to wait 2 months for something as simple as a referral to a surgeon. It seems clear to me that this Dr. has no interest in my care. She even tried to blame Obamacare patients for taking up all her time, even though Obamacare doesn't go into effect until next year. I requested a simple phone call to obtain the surgeon referral, to which I have gotten no response. I have been waiting a week.
by Discouraged xxx.xxx.87.19
September 24, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.139.164
September 17, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.199.24
July 06, 2012
Was this family doctor friendly?
Extremely Friendly
Did you experience unnecessary pain during your visit?
No
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
January 20, 2012
Was it easy to make an appointment with this provider?
Yes
by Anonymous
August 23, 2011
They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me.
by richard oglesby
July 12, 2011
Did you leave the office feeling satisfied with your visit?
Completely!
Was the waiting area spacious?
Yes
Does this provider have helpful information available online?
Yes
Are you going to visit this provider again?
Without a doubt!
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous
April 30, 2011
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Is this business handicap-accessible?
Yes, it was handicap-accessible
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider show attention to detail?
Kind of, but not very much
by Anonymous
March 28, 2011
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Were the waiting room chairs comfortable at this family doctor's office?
They were average
by Anonymous
March 14, 2011
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Map and Directions
3375 N Seminary St, Galesburg, IL 61401