Good: Relatively cheap Centrally located Bad: Minimal hours Completely worthless office staff (get to that later) Harmful "office and procedure" policies (get to that later) Average "on call/after hours" service (get to that later) Office Staff -- They say they're going to do something important for you, like sort out the prior authorization forms for you, ya know, LIKE THEIR JOB, but they don't do it. Or if they do, and it gets declined for some reason, they don't call you and tell you, so you can plan accordingly, and make sure you're not caught without test strips or insulin, or other life sustaining supplies. Also, they will not put you through to the doctor, so you can hash out a particular detail. They send the message to the doctor, and then you get to wait till potentially 5pm when they may or may not get around to you, to call you back, so you have to keep calling them to check. Office staff is slow, lazy, and not knowledgeable at all. Policies -- If you miss an appointment, boom, $50 fee right there. If you miss an appointment, and need a prescription, too bad! You have to come in and see the doctor before you'll get one. Oh? You need this prescription to live? "Just go get some from your GP." That's what the office staff told me. Yeah right, sister. What am I paying you people for, if you won't give me the 'script I need, TO LIVE. It's not like this is convenience medication, I'M A DIABETIC. IF I DON'T GET THIS STUFF, I DIE. If you miss an appointment, and you can't get one till months away from when you need a medication, too bad! "Policy" prevents it. Now mind you, this isn't a governmental policy, or something with some authority or force behind it, just some pissant rule this establishment has made up, to keep you on the hook, and make your life difficult. It would take the doctor, all of five seconds to write it, and the office staff ten minutes to do it, to make your life, the slightest bit easier. But are they gonna do it? Nope. After hours service -- You better be dying if you call this number. If it's not a life/death situation, don't expect a call back. And, should you even be lucky enough to get a call back, expect an angry, rude, and generally disinterested voice to be speaking to you from the other end of the phone. Overall, do not give these people your business. Unless you've somehow been blacklisted into this being your only choice, avoid them like the plague. Unless your life isn't difficult, and you've got nothing to do all day. Then show up, get ignored, have people not do their jobs, and just waste your time.
by Brian
xxx.xxx.235.219
March 12, 2013