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Alice Shen, DDS., M.S.

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Alice Shen, DDS., M.S.
Alice R.F. Shen, D.D.S., M.S., Orthodontics
(15 Reviews)
> Get Phone Number & Directions
1235 West Huntington Drive #D Arcadia, CA 91007
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Consumer Feedback

(15 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous xxx.xxx.160.205
April 03, 2013
Very dissatisfied with the service. Doctor would not call me back. Staff is very unfriendly. It is a shame because healthcare is a service where kindness goes a long way. Our experience was truly horrible. I regret not having done better research upfront.
by Run if you can xxx.xxx.149.177
January 24, 2013
Were you able to relax during your appointment?
Yes, I was completely at ease
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by happymom xxx.xxx.57.56
October 30, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
by Anonymous xxx.xxx.231.101
August 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.42.244
July 16, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.109.145
May 11, 2012
They ignored my questions and my appointment seemed rushed. Their staff was friendly enough, but they didn't go out of their way to help me. They didn't help me as much as I was hoping and didn't answer all my questions.
This Dr has a selling run on her answering machine. But she is the most RUDE Dr. I have ever come across. She doesnt like to be challenged in her work. SHe is OLD school and is not up to date on all the newest in ORTHO. Even though she claims she is a teacher or and on staff she is clueless in bedside manner. IF you ask questions you will see her make faces at her staff who really are the only thing going for her except the front desk who rarely smiles. The Dr acts like you are a problem to her rather then her bread and butter.
I checked with three others around all were more progressive and cheaper in time our children's braces would be on and cheaper. I have heard many complaints from our friends who all go to the same school and didn't care for her attitude.
Do yourself a favor and check out others she will not like the questions you ask and my teens were not going to ask them so I was going to and she put me off on time to many that my husband refused to go to her. I agree as do both my kids.
by Smith xxx.xxx.143.213
April 23, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.172.218
April 02, 2012
Everything I told them seemed to go in one ear and out the other. I didn't feel like they cared about what I had to say at all. The music they played here was downright irritating and gave me a headache. I would have preferred absolute silence to that noise. I was surprised at how non-kid-friendly this office was. For much of their clientele being children and adolescents, the office had nothing that would interest kids. They clearly don’t care about patient comfort here because I had to wait for my appointment in the most uncomfortable, cheap chairs. They were just terrible.
I was completely shocked at the amount of foul language they used. It was very inconsiderate and impolite.
by zoe
December 05, 2011
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
August 25, 2011
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Map and Directions
1235 West Huntington Drive #D, Arcadia, CA 91007