Herman Carstens, MD

Herman Carstens, MD
Women's Health Care Clinic 6926 Brockton Ave Ste 7 Riverside, CA 92506
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Consumer Feedback

(25 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Value
3 star average for Value
Just great!! Beautiful location, caring staff, amazing doctor!!!!
by Mary xxx.xxx.193.158
November 27, 2014
Greatest experience ever!
Cannot say enough good things about Dr. Carstens, Love the fact that he explains it all- the good and the bad! Glad I didn't follow any of the advice here, and just decided to follow in my 3 sisters and mother's advice-patients of Dr. C for the past 20 years. He is GREAT!
by SharonMc xxx.xxx.48.34
November 21, 2014
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this OBGYN use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Deb xxx.xxx.144.141
March 05, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was the waiting area spacious?
Yes, extremely spacious
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
by Laura Nava xxx.xxx.193.158
March 05, 2013
I have seen Dr. Carstens or his PA about 6 or 7 times. I did not care for Dr. Carstens by my 2nd visit due to an extremely rude and inconsiderate remark he made regarding a very personal issue and the fact that he did not seem to really listen to my concerns. However, due to an irregular test result, I stayed with his office because I needed several follow-up appointments, and luckily, I did like his PA and mostly saw her. I had several appointments at the Brockton office which I hated, due to the over an hour wait time and the rude staff. When I discovered he had an office at Raincross, that is the only place I would then go. I just had an appointment after a year since my last, and when asked who I would like to meet with, I specifically said I would like to see his PA at the Raincross office. When I arrived for my appointment, and after waiting nearly 25 minutes, I asked how much longer it would be. I was informed that the doctor was not there but had just called and said he was on his way! When I asked about my having an appointment with the PA, I was informed that she no longer worked at that office. I would have appreciated knowing this. And, considering I had received a phone call reminding me of my appointment and making sure to include that fact that I would be charged $25 if I did not show, then sitting and waiting 25 minutes to see a doctor that had not yet even arrived at his own office, I see this as unprofessional and a complete lack of consideration and respect for his patients. I will not be returning to this office.

by Lori xxx.xxx.229.117
February 18, 2013
Did this OBGYN promptly notify you about any test results?
Yes, they were fairly prompt
Was this provider's office too cold?
No, it was fine
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous xxx.xxx.106.71
October 10, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.207.128
August 24, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.33.24
July 06, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
I got lost, but eventually found it
Are you going to visit this provider again?
Not if my life depended on it
by robinbird xxx.xxx.131.41
May 24, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.13.142
May 23, 2012
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