Was it easy to find parking at this provider's office?
Not really, but I found a spot
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation