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Kathleen A McHale, MD

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Kathleen A McHale, MD
(20 Reviews)
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3301 WOODBURN RD STE 309 ANNANDALE, VA 22003
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Consumer Feedback

(20 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
My daughter has been a patient of Dr. McHale's for a couple of years. The wait and service used to be better but now it is horrible. She has joined a large group and when you make an appointment plan on waiting for an hour or two after that time. On our last visit the Dr. came in and told our daughter she was surprised to see her there for her arm as it was usually her knee, my daughter has never been there for her knee but has been there 4 times for her arm. She then told us she was amazed and not expecting to see what she saw on her x-ray which was the exact issue we had been there for the last 4 times !!! Dr. McHale is quirky and does have a very direct sense about her but i don't doubt her ability, unfortunately she has allowed her practice to disintegrate into a true numbers game with far too many patients being run through to keep up the quality. We had already discussed looking for a new doctor after the mistaken identity issue but then got the bill for the cheap plastic brace that they provided us on the last visit. It was billed to our insurance company at $396 and is available on the internet for $52. When i called, the billing person stated that they do mark the items up as they are submitted to the insurance companies and most of the time that is who pays for them. I understand a mark up but if I can buy it for $52 (and there has to be a markup there too) and you sell it to me for almost $400..that's not a mark up that's taking advantage of people. It appears this whole practice is now a money making numbers game. A shame because as I said, I really do think Dr. McHale has a true talent.
by Former Patient xxx.xxx.112.146
December 26, 2013
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous xxx.xxx.248.130
October 01, 2013
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider's office too loud?
No, it wasn't too loud
Was this provider's office easy to locate?
Fairly Easy
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous xxx.xxx.194.1
June 25, 2013
Horrible! Office staff had me schedule my daughters appointment at 8:20 because they like to see babies early in the morning apparently. Office staff is extremely rude....you don't yell at the parents in the waiting room what their co-pay is...or yell at the parents for not knowing what their co pay is...Dummy has the file right in front of her!
We waited in the waiting room until 9:15 and the dr came in at 9:30...spent 3 minutes with us and tell me to come back in 3 months if her leg has not straightened out....WASTE OF MY TIME!
by Pissed Mom xxx.xxx.129.241
June 11, 2013
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous xxx.xxx.35.149
May 13, 2013
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was this provider's staff friendly?
Yes
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous xxx.xxx.206.34
May 11, 2013
Did you feel safe in this provider's care?
Yes
Was it easy to make an appointment with this provider?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did this provider have reasonable prices?
They were decent, but not very affordable
by Anonymous xxx.xxx.218.140
April 26, 2013
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Was the waiting area spacious?
Yes
Does this provider have helpful information available online?
No, just a basic listings page
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.199.187
February 08, 2013
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this orthopedic surgeon use current and safe equipment?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.100.81
January 15, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.214.27
August 22, 2012
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Map and Directions
3301 WOODBURN RD STE 309, ANNANDALE, VA 22003