Directory > Providers > Doctor > Gastroenterologist > CA > Concord > Dennis Y Zai, MD > Reviews

Dennis Y Zai, MD

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Gastroenterologists

John Muir Health

Concord, CA

John Muir Health

Concord, CA

John Muir Health

Concord, CA

John Muir Health

Concord, CA
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Dennis Y Zai, MD
(7 Reviews)
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2485 HIGH SCHOOL AVE STE 123 CONCORD, CA 94520
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Consumer Feedback

(7 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.116.66
January 13, 2014
Did this provider answer all of your questions?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider have reasonable prices?
Yes
Did this gastroenterologist answer all of your questions?
Yes
by ART RUSSO xxx.xxx.53.32
October 24, 2013
This review is based on my mother's experience with Dr. Zai, I would have liked for her to review it herself but partially due to Dr. Zai's horrible service she is no longer with us. My mother saw Dr. Zai, because of a recommendation she received from her primary doctor. My mother was having liver issues, which we came to find out was because she had cancerous tumors on her liver. Dr. Zai was extremely rude the 1st visit she had, he was very short with her, and was sucking on a lollipop the entire time. Dr. Zai had my mother go to the lab for some blood tests to see if a biopsy could be done on her liver. My mother had those tests done on a Friday. She called Dr. Zai's office on Wednesday to follow up since she had not heard from anyone. Dr. Zai neglected to return her call and left for vacation. At this time my mother received some of her blood test results back via her primary physician since Dr. Zai had gone MIA. At this time my mother's liver was still functioning. The next time my mother say Dr. Zai she was in the ICU a few weeks later in complete liver failure that had also caused her kidneys to fail. My family also had the joy of meeting Dr. Zai, who never said anything to our family and in fact left the room to go sit at a desk in the ICU when we call showed up. Dr. Zai's lack of follow through, empathy, compassion, and communication is unbelievable. Even after he came back from vacation he never bothered to return my mother's calls. Nor did he even try to extend his condolences to our family. While in the waiting room of the ICU I waved my had to get his attention to speak with him as he walked by, he looked me dead in the eye and continued walking. I would urge anyone to seek a different specialist. Even the nurses in the ICU commented about how he should no longer be practicing.
by Anonymous xxx.xxx.191.163
July 02, 2013
Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been years since my last appointment. I will absolutely return. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan.

Dr. Zai is my favorite "rear" Admiral!
by Anonymous xxx.xxx.112.41
April 27, 2013
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Coach J xxx.xxx.118.162
November 29, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider remember you and your circumstances at every appointment?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider have reasonable prices?
Absolutely!
by Anonymous
September 21, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
June 24, 2011
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2485 HIGH SCHOOL AVE STE 123, CONCORD, CA 94520