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Robert E Miller, MD

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Pediatricians

Robert Miller, MD

Leonardtown, MD

MedStar Health: Primary Care at St. Clement's

Leonardtown, MD

Kirit K Patel, MD

LEONARDTOWN, MD

Amarpreet Dhillon, MD

LEONARDTOWN, MD
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Robert E Miller, MD
(61 Reviews)
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23000 MOAKLEY ST Suite 202 LEONARDTOWN, MD 20650
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Consumer Feedback

(61 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I will start by saying that I have taken my 5 children to Dr. Miller for 5 1/2 years and have loved having him as a pediatrician. He is personable and kind. One of his nurses, CJ, is, by far, the best nurse I have had the pleasure to take my children to over the last 18 years. All of this being said, I have decided to switch the pediatrician that I have loved and than I have taken my 2 youngest daughters to since birth, because of their "office manager."

I had the unfortunate experience of speaking to Dr. Miller's "office manager" yesterday. I had a question about an eye exam that was uncovered by our insurance. (apparently when a child reaches the ripe old age of 6, they no longer need eye exams at their pedi) I did not ask for an eye exam, nor am I concerned with my daughters vision.

I asked the billing office, who you cannot actually pay your bill with, only ask questions, about why I was being charged $39 for an eye exam when my insurance was paying only $9.79 for an equally charged hearing text. The billing office (who they switched to last year and I had not previously had the frustration of working with) was not knowledgeable and did not return my calls. I finally called back after waiting several weeks to hear back from them. After calling back several times, over the course of 5 weeks, I was told "The office manager said she will not reduce your charge. You are responsible to know your insurance."

While I somewhat agree with that, I expect that my doctors office, and billing office, both of which work with insurance every day, would be knowledgeable and understanding about which services are covered and which are not.

After speaking to the billing office, I still had questions, so I tried contacting the office manager. I called on Wednesday, then Monday, and by the following Wednesday still had not received a call back. I called again and left a message with the receptionist. The receptionist called me back and said she had spoken to the office manager and again, she was unwilling to work with me on this bill.

I feel that after spending 5 1/2 years as a responsible patient, who has always paid bills promptly, I deserve at least the common courtesy of the office manager speaking to me herself. I told the receptionist so, and as if by a stroke of magic, the office manager walked in while I was on the phone with the receptionist.

She first asked me how she could help, then as I began to explain my question, she interrupted me by very aggressively telling me that she already knew my "story." From that instant her voice was raised and she was very aggressive. She interrupted me several times and was rude and hostile. She said that they "couldn't just go adjusting everyone's bill," that if they did it, which she did not know if they would, it would only be a one time courtesy adjustment. I told her I would appreciate that, seeing as how this was a misunderstanding and my insurance was paying only a quarter of a similarly charged service.

Then I expressed my frustration with the billing office. As a customer I think it's important to discuss my concern over services and employees that are amazing, and that are not. I thought the "office manager" would appreciate knowing that the billing office does not return phone calls. She interrupted me (again) by very loudly telling me the billing office had been in business for over 25 years and they were very reputable. Then she continued by telling me she did not need to be abused by me. I told her that I simply had a question and did not understand her immediate animosity towards me. I was trying to resolve a bill, and had been for over 5 weeks. She went on to tell me that she was Dr. Millers wife of 40 years and she did not need to be abused. Because I have not had any questions or problems with their billing over the past 5 1/2 years, I was not aware that I was not allowed to ask questions to understand my bill and insurance. Throughout the entirety of the call, the only time I have ever spoken to her, her voice was raised and agitated and she was extremely rude.

She ended up hanging up on me after saying she would talk to Dr. Miller. She called back almost immediately, and left a message, to let me know that she was sorry, but they simply could not adjust my bill, that they appreciate my business, and that if I still felt the need to call her back, I knew the number.

I have a pretty thick skin, but I have never been treated as badly as I was treated by this "office manager." In spite of loving Dr. Miller and nurse CJ, I do not feel that I can continue to patronize an office that would allow such behavior towards their patients. If the office manager would have calmly and professionally told me they would not adjust my bill, I would not have been happy, but I would have paid it and continued with this doctor. There was absolutely no need to behave the way she did. I paid my bill and will begin with our new pediatrician as soon as possible.
by Michelle R xxx.xxx.7.3
December 05, 2014
Was this doctor's staff friendly?
Yes
Would you recommend this doctor to others?
Yes
Was this doctor friendly?
Extremely Friendly
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Was the provider's staff helpful and knowledgeable?
Yes
by Anonymous xxx.xxx.8.57
October 07, 2014
Please enter your review here.
by m. Tasciotti xxx.xxx.68.18
August 29, 2014
Did this doctor answer all of your questions?
Yes
Were the waiting room chairs comfortable at this doctor's office?
They were average
Was this doctor's staff friendly?
Friendly Enough
Would you recommend this doctor to others?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Somewhat
by Anonymous xxx.xxx.54.70
April 28, 2014
Do you think that the provider's staff are well trained?
Mostly
Does this pediatrician use current and safe equipment?
Yes
If your child is sick can the pediatrician see him/her on the same day?
Yes, if my child is sick they get them in right away
Did you feel that your visit with the provider was time well spent?
Absolutely yes
Did this pediatrician respect your views and opinions on parenting?
Absolutely! They made an extra effort to support and encourage me
by EMmama xxx.xxx.48.57
March 06, 2014
Did this pediatrician have bright, child-friendly examining rooms?
Yes, they were bright and child-friendly
Did the pediatrician ever make you feel like an inadequate parent?
Not at all! They were very encouraging and supportive
Did this pediatrician respect your views and opinions on parenting?
Yes, they respected my views and opinions
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Greg Hunt xxx.xxx.25.203
October 18, 2013
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider prominently display their diplomas or business license?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Does the pediatrician have other doctors or nurse practitioners that can provide care if the pediatrician is sick or unavailable?
Absolutely. They have plenty of nurse practioners and doctors as back-up support
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.84.24
June 14, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was the waiting area spacious?
Yes
Did the pediatrician ever make you feel uncomfortable or stupid for asking for additional details?
Not at all. They were happy to give me as much information as I wanted
Did this provider have reasonable prices?
Yes
by Anonymous xxx.xxx.31.167
June 05, 2013
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this pediatrician use current and safe equipment?
Yes; the equipment is very advanced!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous xxx.xxx.37.34
April 22, 2013
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous xxx.xxx.29.116
January 18, 2013
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23000 MOAKLEY ST Suite 202, LEONARDTOWN, MD 20650