I appreciated that they allowed me to accompany my child, and didn't make me wait in the waiting room. It's always made me nervous when I wasn't allowed to be with my child at other places. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places.