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Kevin B Browne, MD

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San Antonio, TX

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Kevin B Browne, MD
(86 Reviews)
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4499 MEDICAL DR STE 330 SAN ANTONIO, TX 78229
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Consumer Feedback

(86 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this ENT otolaryngologist's staff friendly?
Friendly Enough
Would you recommend this ENT otolaryngologist to others?
I Already Have
by Anonymous
August 25, 2011
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider prominently display their diplomas or business license?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous
August 20, 2011
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
August 05, 2011
Did this ENT Otolaryngologist answer all of your questions?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Were the waiting room chairs comfortable at this ENT Otolaryngologist's office?
They were average
by Anonymous
July 28, 2011
I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart.
by Bill Bird
July 19, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this ENT Otolaryngologist answer all of your questions?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
July 13, 2011
I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. I will definitely recommend them to people I know. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen.
by clutz4
July 07, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
July 06, 2011
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this ENT Otolaryngologist friendly?
Extremely Friendly
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
July 05, 2011
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider use excessive foul language?
No
Was this ENT Otolaryngologist able to diagnose your condition quickly?
Yes, I felt better as soon as I left
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous
July 04, 2011
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Map and Directions
4499 MEDICAL DR STE 330, SAN ANTONIO, TX 78229