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Joseph R Garza, MD

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Joseph R Garza, MD
Advanced Fertility Center
(21 Reviews)
> Get Phone Number & Directions
18707 Hardy Oak Suite 500 SAN ANTONIO, TX 78258
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Consumer Feedback

(21 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
Dr. Garza is a pleasant man..a kind man. My fiancé and I are getting pregnant and are trying to be mommies. He's always pleasant with us and described to my fiancé and I about the procedure's. I TRULY BELIEVE that he enjoys seeing my baby and is really going to try to help us conceive. It's hard to believe these reviews because He is such a kind and paticent Doctor..he kept up with us..!!
by Faith Thornton xxx.xxx.55.171
October 25, 2016
Was this doctor's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Were the waiting room chairs comfortable at this doctor's office?
Extremely comfortable; I could have fallen asleep
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.174.34
September 20, 2014
Does this doctor use current and safe equipment?
Yes
Was this doctor friendly?
Extremely Friendly
Would you recommend this doctor to others?
I Already Have
Was this doctor's staff friendly?
Yes
Did this rehabilitation specialist have an entertaining selection of waiting room magazines?
Yes
by Anonymous xxx.xxx.41.45
August 13, 2014
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by stacy xxx.xxx.202.190
August 20, 2013
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
by Anonymous xxx.xxx.71.11
July 05, 2013
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did you experience unnecessary pain during your visit?
No
Does this provider offer flexible appointment times?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider listen to your input and concerns?
Yes
by Anonymous xxx.xxx.208.246
March 21, 2013
Their office was nice and quiet. I was worried it would be overly loud but it was fine. They did not knock before entering the exam room, and chose to just barge right in. It caught me off guard and I was very uncomfortable. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. They didn't show any sort of attention to detail, which I think is very important. I was afraid they were going to miss or forget something important. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. I spent thousands of dollars with Dr. Garza only to find that the way he does things are way wrong! You don't trigger shot and then immediately do an IUI. I questioned it, and the nurse told me that it's all up to the doctor. I should have gone with my gut instinct and not spent all my money there. I give him 0 stars!!
by Christina xxx.xxx.48.26
February 08, 2013
Was it easy to make an appointment with this provider?
No, it took a while
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did you experience unnecessary pain during your visit?
No
Does this provider have helpful information available online?
No, just a basic listings page
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
by Anonymous xxx.xxx.57.90
February 04, 2013
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Was this OBGYN able to answer all of your obstetric or gynecological questions?
Not really, some questions went unanswered
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
by Anonymous xxx.xxx.1.47
December 17, 2012
I was a patient of Dr.Garza for over a year and it was such a horrible experience. At first, as a new patient, I was given the royal treatment by having staff be nice and answer my questions. Once Dr.Garza ran numerous of tests and I was placed on treatment plan, It was down hill from there. Their staff was often "new" and would ask me "what are you here for?". Well as a patient spending so much money, you would think that they would have my medical record available and know what I was there for. When given an appointment, I would wait for over an hour and sometimes more because they over booked or the lab (for bloodwork) was not available, even after confirming my appointment. Everytime there was a concern or I had a problem, I would bring them up to Michelle, who was Dr.Garza's office manager, and she would come up with some excuse. When I would voice my concerns with Dr.Garza, he would apologize and seem like he did not want to hear it. I voiced my opinion and concerns so many times (and in the emotional state - full of hormones!) that he refused to continue to treat me, in the middle of a very important part of my treatment that would determine if I would be able to get pregnant. My husband called and spoke with him directly, but he felt that his staff did not have to take all of my questioning. In other words, I was asking too many questions and that was just too much for them to handle. We contacted the Institude for Women's Health, but they refused to talk to us and send us to speak with their legal advisors, as if they were trying to intimidate us. It is so sad that a man like Dr.Garza, who is a specialist in fertility, toys with the emotions of so many women and families. If I could rate this doctor and his staff, it would be a total zero!
My husband and I are now seeing Dr.Arredondo and RMA of Texas and there I am felt special and care for, with Dr.Arredondo and his staff answering all our questions and we have never seen an unhappy face.
by Dr.Garza is horrible xxx.xxx.183.17
October 31, 2012
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18707 Hardy Oak Suite 500, SAN ANTONIO, TX 78258