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A J Capelli, MD

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Northwestern Medicine Gurnee Family Medicine

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Northwestern Medicine Gurnee Family Medicine

Gurnee, IL

Northwestern Medicine Gurnee Family Medicine

Gurnee, IL
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A J Capelli, MD
(30 Reviews)
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7540 22ND AVE KENOSHA, WI 53143
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Consumer Feedback

(30 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
3 star average for Value
Did you leave the office feeling satisfied with your visit?
Yes
Did this doctor answer all of your questions?
Some were answered
Was this doctor's staff friendly?
Yes
Was this doctor friendly?
Yes
Did this Provider let you know upfront what the approximate cost of the services would be?
Yes
by Anonymous xxx.xxx.88.113
October 09, 2014
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.245.36
June 15, 2013
Was this provider late to your appointments?
No, they were on time
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.255.2
May 28, 2013
I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I definitely felt safe under their care. I could tell that they took pride in working there. It was very well organized and I well taken care of. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. I had to wait a while after I arrived for my appointment, but the time is well worth it because one you become a patient here with Dr. Capelli - you're not just a patient anymore, you're a part of their extended healthcare family. The long wait is well worth it! They also have PAs and NPs who are just as competent and caring as the physician. I have referred many family members to him/midlevels.
by Busy mom of 2 xxx.xxx.68.49
January 18, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
by Anonymous xxx.xxx.95.129
January 14, 2013
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider's office too cold?
No, it was fine
by Don xxx.xxx.20.174
October 23, 2012
I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. . I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. . They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. The office was very easy to locate. I didn't have any trouble finding it at all. Dr. A J Capelli is the most caring Dr. I have been too, he truly cares, listens and is willing to help with anything. I just love how much he cares about his patients.
by Vera xxx.xxx.189.62
October 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.50.241
July 09, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Vera xxx.xxx.189.62
June 12, 2012
The staff is very good; courteous and considerate. Dr. Capelli takes time with his patients and is thorough and tries to make sure he answers any questions and concerns.
by bicar xxx.xxx.194.184
May 01, 2012
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Map and Directions
7540 22ND AVE, KENOSHA, WI 53143