Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Was the waiting area spacious?
No, it was rather cramped
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty