Does this provider welcome questions?
                        
                        
                            Not really. I felt like an annoyance when I asked a question
                        
                        
                            Was this provider sympathetic to your situation?
                        
                        
                            No, they didn't show any sympathy or concern
                        
                        
                            Was the waiting area spacious?
                        
                        
                            No, it was rather cramped
                        
                        
                            Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Not at all. They saw me but didn't greet me at all
                        
                        
                            Does this provider always take that extra step to make you feel special?
                        
                        
                            No, I don't think they appreciate my loyalty