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John M Ely, OD

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John M Ely, OD
(57 Reviews)
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869-C JOHN MARSHALL HWY. FRONT ROYAL, VA 22630
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Consumer Feedback

(57 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous
October 18, 2011
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider prominently display their diplomas or business license?
Yes
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Anonymous
October 14, 2011
Does this optometrist offer glasses repairs or adjustments?
Yes, they always help me out
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Was the waiting area spacious?
No, but I can always find a seat
Did this optometrist seem knowledgeable about different types of contacts?
Sort of, I wasn't entirely convinced she/he knew what they were talking about
Was this provider friendly?
Yes
by Anonymous
September 13, 2011
This office is wonderful. They are very attentive to their patients and I have never had a bad experience in the several years I've been going here. I have 2 daughters that they are very patient with during exams and while choosing glasses. If you have an issue with your lenses and frames, they don't force you to make an appointment, you can stop in at your convenience and there usually is no wait for them to help you. When I have stopped in to get my daughter's glasses fixed, the staff knew our names and greeted us warmly. Dr. Ely is very patient with each person and does what he can to ensure you get a proper exam in a comfortable setting. I truly cannot say enough about this office.
by Anonymous
September 09, 2011
Was this provider's staff friendly?
Friendly Enough
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Was the waiting area spacious?
Yes
by Anonymous
September 06, 2011
Did you leave the office feeling satisfied with your visit?
Completely!
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this optometrist provide you with an accurate prescription?
Yes
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
August 05, 2011
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
July 26, 2011
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Anonymous
July 06, 2011
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this optometrist seem knowledgeable about different types of contacts?
Definitely, she/he seemed very knowledgeable about all different types of contacts
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous
June 30, 2011
Does this provider have helpful information available online?
No, just a basic listings page
Was this provider friendly?
Polite Enough
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
by Anonymous
June 01, 2011
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Map and Directions
869-C JOHN MARSHALL HWY., FRONT ROYAL, VA 22630