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Penelope S Doud, OD

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Penelope S Doud, OD
(10 Reviews)
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130 HOLIDAY CT STE 109 ANNAPOLIS, MD 21401
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
The worst customer service I have ever received from support staff at a doctors office. They will not talk to me. They will only text or email. I’ve been waiting two days to get information about transferring my husbands and my records to another doctors office, and just got a response within 15 minutes after texting “I’ll be in today to get the info I need and to hopefully catch the doctor between patient visits” I figured that would get a response. I have asked several times to have the doctor call me. Either Dr Doud doesn’t know I want to talk to her and her staff is insulating me from her, or she is avoiding an unhappy client.
by Susan Smith xxx.xxx.83.200
November 15, 2023
Watch out for the hidden fees! I received a bill four months after my visit, the first bill mind you, with a note saying I was delinquent and to pay within a few days. Please know I was told at the time of my visit my insurance would cover everything. I called the office and of course no one was able to assist and had wait for a call back.
by JJ xxx.xxx.74.176
December 10, 2015
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider prominently display their diplomas or business license?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider offer flexible appointment times?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by JJBerk xxx.xxx.144.194
June 19, 2013
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Was the waiting area spacious?
Yes
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous xxx.xxx.78.153
January 25, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.140.81
April 12, 2012
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
February 07, 2012
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider answer all of your questions?
Yes
Did your eye exam hurt at all?
Not at all, the exam was so much better than others I've had
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Anonymous
December 19, 2011
They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable.
by Anonymous
December 07, 2011
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider offer flexible appointment times?
Yes
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
November 02, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was this provider's office too loud?
No, it wasn't too loud
Did they follow up with you after your appointment?
Yes.
by Anonymous
September 06, 2011
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Map and Directions
130 HOLIDAY CT STE 109, ANNAPOLIS, MD 21401