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Samuel D Bigley, OD

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Samuel D Bigley, OD
(17 Reviews)
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11 N CHESTNUT ST SCOTTDALE, PA 15683
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Consumer Feedback

(17 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Well upon entering the building it was not a warm welcome BUT Dr Samuel Bigley is a wonderful eye doctor, and the ladies that help you pick out your glasses are wonderful. The ladies helped me and they are very knowledgeable and very professional. Kudos to Dr Bigley and the frame girls not so much for the others
by anonymous xxx.xxx.74.217
May 21, 2016
Does this provider use current and safe equipment?
Yes
Was this provider friendly?
Extremely Friendly
Would you recommend this provider to others?
I Already Have
Was this provider's staff friendly?
Yes, they went above and beyond
Were the waiting room chairs comfortable at this provider's office?
Extremely comfortable; I could have fallen asleep
by Anonymous xxx.xxx.74.209
April 07, 2014
Does this provider have helpful information available online?
No, just a basic listings page
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Would you recommend this optometrist to others?
No
by Anonymous xxx.xxx.74.16
December 29, 2013
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this optometrist offer glasses repairs or adjustments?
Yes, they always help me out
Does this provider offer any coupons, discounts or promotions?
Yes
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous xxx.xxx.139.81
November 03, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this optometrist seem knowledgeable about different types of contacts?
Yes, I was impressed
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.80.201
October 15, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider's office clean?
Yes everything was neat and sterile
by anonymous xxx.xxx.224.35
August 27, 2013
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you leave the office feeling satisfied with your visit?
Completely!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.219.67
August 27, 2013
Dr. Bigley did a thorough exam. I have no problems with him, but his staff is another story. They rush you to pick out frames and the list goes on. Even if you are wiling to pay more money out of pocket (make up the difference) for frames that your insurance does not cover they still try and steer you to frames you don't want. 5 stars to the doctor and 1 star for the staff.
by Anon xxx.xxx.221.225
August 13, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Does this provider promptly return your phone calls?
Yes
Was this provider friendly?
Yes
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous xxx.xxx.180.94
April 17, 2013
Was this provider friendly?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous xxx.xxx.74.200
February 21, 2013
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11 N CHESTNUT ST, SCOTTDALE, PA 15683