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Eric S Gerstenfeld, MD

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Eric S Gerstenfeld, MD
(18 Reviews)
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4060 4TH AVE 415 SAN DIEGO, CA 92103
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Consumer Feedback

(18 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Most warm, caring, good dermo anywhere. Just a tremendous guy.
by Marie Warner xxx.xxx.252.44
January 13, 2017
Was this provider's staff friendly?
No, they were rude
Does this provider remember you by name?
Never, they can't even remember throughout my appointment
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Was the waiting area spacious?
No, multiple people had to stand
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
by Mad Patron xxx.xxx.169.215
August 06, 2013
I trust my primary and Gerstenfeld may be competent, but the combination of his lack of bedside manner & his disinterested staff were a turnoff. I was a new patient with several questions and concerns- a waited to be seen, overheard desk staff talking about other patients, and the Gerstenfeld saw me and rushed through the appointment. Sorry, if you brush past questions, clearly want to end the appt, and don't make eye contact- then I don't want to spend my time and risk my health with you, either. Told my primary & was referred to another derm. Primary said he had gotten similar feedback from other patients.
by Patient X xxx.xxx.101.143
March 23, 2013
Did this provider have reasonable prices?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this dermatologist answer all of your questions?
Yes
Would you recommend this dermatologist to others?
I Already Have
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.110.43
February 14, 2013
This draft that is constructed by the survey questions is odd and misleading. Many of the reviews on here are probably not actually based on what people say but on how they answer the questions. Interesting.
I've visited Dr. Gerstenfeld multiple times and have been surprised that the staff responded to me negatively when I said I was there for a skin check. They said something to the effect that the Dr.s aren't supposed to do that, and there needs to be a specific reason. (I guess because I have an HMO and have to be referred by my primary Dr.). I would think the fact that I have melanoma in my family and previous precancerous spots removed would be enough, but I guess not. I didn't feel as though the Dr. checked me very thoroughly and he only did a biopsy after I told him I was sure a mole had changed - it ended up being precancerous so I was glad I insisted. Overall, I have not been extremely confident about the care I've received here and will be going somewhere else when my insurance changes in January.
by San Diego
December 20, 2011
Was it easy to make an appointment with this provider?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
December 09, 2011
Did you experience unnecessary pain during your visit?
A little, but it was bearable
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Does this provider welcome questions?
No, They dismissed my questions as unimportant
Did this dermatologist answer all of your questions?
Some were answered
by Anonymous
November 30, 2011
Was it easy to make an appointment with this provider?
Yes
Does this provider give unbiased advice?
Yes
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
by Anonymous
November 30, 2011
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous
September 26, 2011
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
August 09, 2011
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Map and Directions
4060 4TH AVE 415, SAN DIEGO, CA 92103