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Joann Vallera, Dr.

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Joann Vallera, Dr.
Vallera Family & Cosmetic Dentistry
(10 Reviews)
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Vallera Family & Cosmetic Dentistry, 75 Van Deene Avenue 75 Van Deene Avenue West Springfield, MA 01089
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Consumer Feedback

(10 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
This practice is drilling sound intact teeth and are unfortunately ripping off people money and health. Before going into details of my review, I would like to state that I am a dentist who is not licensed to practice in US, but I have practiced overseas from 1995 to 2006. I have four kids that all go to this practice for dental needs. In July/18 my middle son had an appointment which was the first of three to perform 6 fillings. A day before I have heard from their mom that my other son (the youngest one) has done 8 fillings with them during the few weeks before July/18. That raised my level of skepticism like a total of 14 fillings within short time for kids who do regular cleaning, brushing, and flossing. So, using a mirror and a probe at home I checked the mouth of my middle son, and I didn’t see any caries. So, I decided to go with him during his appointment, and I asked to see the x-rays. The dentist who was clearly stumbling on her responses pulled the x-rays and there was not a single tooth who is clearly indicated for drilling/filling (maybe we can argue there is one), It was clear to me that at least 5 teeth (if not all six) were totally sound teeth without any decay. The dentist kept trying to show me something that wasn’t existed saying stuff like: (it is very small triangle; do you see it?).
Before I realized that they have such a deep malpractice, I totally trusted them on my other son (born in 2005), whom they have performed 8 fillings during the couple of months before that. Now, I have access to his x-rays, I am certain that at least 5-6 of these fillings were done on sound teeth. I felt it is weird to have 8 cavities develop that quickly as he was just seen by them within a year or so when we did the regular cleaning. However, I didn’t question it and I thought that he simply didn’t take care of his oral hygiene (brushing and flossing), but now I know he was butchered. What is even more bizarre than all the above is that when I requested the X-rays of my youngest before they did the fillings on them, they sent them to me by mail, small copies not very clear but you can still see that at least 6 of the 8 teeth they drilled were completely intact. The fact that they have zero fear to send x-rays that clearly shows the teeth were intact and they have already drilled them speaks volume about their comfort level with such a malpractice. They are certain that in America you can do nothing to them. I called couple of lawyers they said healthcare developed good techniques the last few years that made it hard to sue them, and that my best bet is to submit a review, they don’t work on issues other than death due to malpractice, anything less than that is not worth it and results are not guaranteed.
I must say that the worst of dentists where I come from would try to over-price things, or cheat on the type of the crown (or bridge) by charging money for an expensive type and provide a cheaper option to patients, I have seen those type of cheating, but never in my 11 years of practice, I have come across a scenario of drilling a sound tooth. That is butchery, unethical, causing unnecessary harm to patients and malpractice. What can you say? Please stay away from them they are clearly bad people. I do remember that when I called the dentist out during that visit of July 18, everybody come out ready to fight, that alone a clear indicator that they all know what is going on and are ready to defend each other when necessary, otherwise if a patient accuse me of malpractice in my own office when I was practicing my staff will stay quiet not knowing what to say, they will be taking by the surprise, the fact that they were all on the same wavelength too quickly clearly shows that they all know they are scamming people and they are fine with it. What a shame!
by Ghassan xxx.xxx.255.63
August 26, 2024
Wonderful dental office. My children actually look forward to their dental visits. I have been a patient at this practice for over twenty years. knowledgeable caring staff.
by SMK xxx.xxx.192.177
November 07, 2014
Please enter your review here.
by paul nicoloro xxx.xxx.150.200
September 10, 2014
Love how prompt they are when you arrrive for your appointment. Great service.
by Wendy xxx.xxx.37.79
July 25, 2014
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.152.215
February 25, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous xxx.xxx.2.177
January 28, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.152.215
February 03, 2012
Not only could I tell that the practiced good oral hygiene themselves, they had one of the brightest smiles I've ever seen. It gave me a lot more confidence that I was seeing someone who knew what they were talking about. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. Before they even scheduled my treatment, they went over in detail all their different payment plans and exactly how much my procedure would cost. It was nice knowing exactly how much I was going to have to pay beforehand.
by Jessica Potvin
December 21, 2011
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Does this dentist use current and safe equipment?
Yes; the equipment is very advanced!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous
October 21, 2011
Did you experience unnecessary pain during your visit?
No
Did this dentist provide helpful oral health techniques you could practice at home?
Not really, I was given a couple tips but not very many
Did you experience any unnecessary pain while your teeth were cleaned?
No
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
May 27, 2011
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Map and Directions
Vallera Family & Cosmetic Dentistry, 75 Van Deene Avenue 75 Van Deene Avenue, West Springfield, MA 01089