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Charles H Cooley, DDS

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Charles H Cooley, DDS
(24 Reviews)
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3000 Eureka Way Redding, CA 96001
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Consumer Feedback

(24 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
October 17, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider have helpful information available online?
Yes
by Anonymous
October 11, 2011
Did this provider answer all of your questions?
Yes
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Would you recommend this orthodontist to others?
I Already Have
by Anonymous
October 04, 2011
Dr. Cooley is very professional. His staff are very nice and treat you with respect. If you break a bracket he always has someone on call and can be seen immediately. I would highly recommend him for any orthodontics.
by Barbara
October 04, 2011
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
September 26, 2011
the staff is awesome. dr cooley is funny yet professional. I get my braces removed next month, and I'm excited to see the results. I was always seen immediately if a bracket or something broke. I never had to wait around with something cutting my cheek. Also, I am 33 years old, and I was never made to feel uncomfortable since braces are typically worn by kids.
by kira
September 20, 2011
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
September 20, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this orthodontist offer alternative choices to metal braces (ceramic, Invisalign)?
Yes
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous
September 02, 2011
I did experience some pain that I felt could have been avoided, but it wasn't too bad. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. They have really great customer service here. They always put their customers first, regardless of the situation. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy.
by michael
August 26, 2011
I click some wrong answers on the poll portion. I had braces with Dr. Cooley when I was younger. That was a plesant experience. I lost my retainer and now I am using a retainer system like invisiline to close the gaps which have created during the time I lost my retainer. He is great and I would recommend him for any orthodontics.
by Robin
August 15, 2011
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3000 Eureka Way, Redding, CA 96001