Did a staff member acknowledge or greet you when you entered?
                        
                        
                            Immediately! They gave me a friendly greeting as soon as I walked in
                        
                        
                            Do you feel that you could have received better service somewhere else?
                        
                        
                            No, I don't think so
                        
                        
                            Did this provider show attention to detail?
                        
                        
                            Yes, I've never had to worry about them missing any important information
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            I usually have to wait on hold for quite a while, but not as long as some other places
                        
                        
                            Did this provider seem well-trained and experienced?
                        
                        
                            Yes, they seemed very qualified