Directory > Providers > Eye Care > Ophthalmologist > PA > Ephrata > Persila Mertz, MD > Reviews

Persila Mertz, MD

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Persila Mertz, MD
(24 Reviews)
> Get Phone Number & Directions
PO Box 268 Ephrata, PA 17522
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Consumer Feedback

(24 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Would you recommend this provider to others?
I Already Have
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider friendly?
Extremely Friendly
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider answer the phone in a reasonable time when you call?
Mostly
by Anonymous xxx.xxx.232.86
August 20, 2014
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous xxx.xxx.19.126
January 06, 2014
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was the waiting area spacious?
Yes, extremely spacious
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous xxx.xxx.61.113
October 25, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
by Anonymous xxx.xxx.77.74
March 07, 2013
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was it easy to make an appointment with this provider?
Yes
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous xxx.xxx.113.2
December 18, 2012
I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. Their staff was friendly enough, but they didn't go out of their way to help me. They are always prepared for my appointment and remember everything about me. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.
by Anonymous xxx.xxx.113.88
November 06, 2012
I took my mother to an appointment and it was her first appointment at this practice. I thought her records had been transferred from her previous Dr but upon arrival I discovered that they had not been. We had forgotten to take care of this. Even though they were short staffed that day, they were very patient with us since they had no previous record of my mother's eye condition. Everyone in the office were very patient and very helpful. I would recommend this practice to anyone.
by Bonnie xxx.xxx.118.243
October 17, 2012
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous xxx.xxx.20.158
October 16, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.25.141
May 07, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.43.58
March 28, 2012
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Map and Directions
PO Box 268, Ephrata, PA 17522