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Richard Lane, MD

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Richard Lane, MD
Lane Eye Associates
(6 Reviews)
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441 River Street, P.O. Box 830 Springfield, VT 05156
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Consumer Feedback

(6 Reviews)
Service
2.5 star average for Service
Environment
3.5 star average for Environment
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
Expertise
4 star average for Expertise
Aside from the fact that I seemed to have a relatively minor problem that could not be diagnosed, the provider harangues the patient with his political views. If I wanted to listen to Rush Limbaugh, I would turn on the radio. I now go somewhere else.
by Anonymous xxx.xxx.46.47
January 08, 2014
Truly an awful experience. I've had my own problems with them, but this particular experience happened while accompanying my boyfriend (we'll call him P).
P had just bought a brand new pair of glasses & lenses out of state, and needed a quick adjustment when we got back to VT, right before a trip he needed to take to Florida.
The gentleman (didn't catch his name, but I assume Dr. Lane) assured my boyfriend that he, for a small fee, could easily take care of the adjustment with a routine heating process to the plastic frames, and also assured him multiple times there was little to no risk involved in the process -- even after P explicitly stated he didn't want to proceed if there was any chance of damage to the frames or lenses.
After much reassurance, the gentleman proceeded to take the glasses into a back room and make the necessary adjustments. A few minutes later he comes out, hands the glasses to P, and hurriedly tells him it's free of charge and wishes him a nice day. The second we get out to the car, P notices a huge thumbprint-sized crackled mark right in the center of one of his lenses. It was completely ruined by the process the gentleman used.
P immediately went back inside and showed it to the gentleman, who feigned surprise and basically said, "Oh yeah, sorry about that. It's not our problem, I hope you have a warranty for those. Have a nice day."
I was shocked by how they treated him in this situation, and how the gentleman brushed it off and sent P on his way. This was a very expensive mistake they made, which they thoroughly assured us would not happen.
Luckily my boyfriend had the forethought to have actually purchased a warranty, but otherwise he would have been royally screwed by Lane Eye Associates. And from what others have told me about this place, and through my own past experiences with them, I'm not surprised in the slightest.
It's a shame there aren't many other options in the area, if any. Otherwise I'm sure Lane Eye Associates would have gone out of business long ago.
Just terrible and disappointing experience all around.
by Emily T xxx.xxx.78.211
May 31, 2013
Dr. Lane was able to answer questions other doctors couldn't. He was well informed about my condition. The staff was friendly and professional. I was very satisfied with my visit. The office was easy enough to find. I am returning for a follow-up visit soon.
by E. Thomas xxx.xxx.1.61
April 19, 2012
Would you refer this provider to a family or friend?
Yes
Does this provider offer any coupons, discounts or promotions?
Sometimes, but you have to really look
Would you recommend this ophthalmologist to others?
Yes
Was this provider's office easy to locate?
Fairly Easy
Was this provider's staff friendly?
Yes
by Anonymous
March 12, 2012
I will never visit this office again! Not only are some of the assistants unprofessional and rude, Dr. Lane's wife, who works in the office, has the personality of a rock and looks down upon others that may not fit her standard of snob. She is as unprofessional as they come and this office will suffer because of her.
by Anonymous
December 05, 2011
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Anonymous
July 25, 2011
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Map and Directions
441 River Street, P.O. Box 830, Springfield, VT 05156