They were on time with my appointment, I had no wait. I had a big window to look out into the back yard which was full of birds, bunny and squirrels, very relaxing! I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you.