Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did this provider answer all of your questions?
Some were answered
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time