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Cornelia Agent, MD

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Cornelia Agent, MD
(19 Reviews)
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215 W Blackstone Ln Alvin, TX 77511
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Consumer Feedback

(19 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
I have thought about this experience and had to let others know. I am a black female who retired at the age of 61. I do not qualify for Medicare because of my age; nor do I qualify for Affordable Care so my monthly premiums are very high (running approximately $900.00 per month). Recently I was looking for a new PCP and went to Aetna’s website (my current provider) to find one in my network. I located Dr. Agent; the reviews were good he was in Alvin and I live in Pearland. I proceed to call and make an appointment; the receptionist asked if my health insurance was government assistant. I advised her it was not and set up the appointment. When I arrived at the office the receptionist (Jessica) asked for me for my insurance card and driver’s license, which I provided. She looked at my insurance card and told me they did not take government assistant health insurance; I proceed to explained it was not and I was paying Aetna all most $900.00 per month. She then said she could not take it; I told her I would step out and call Aetna.
I explained to the Aetna agent (Carolyn) my problem and she proceed to call Jessica with me on the line; she explained that I purchase the insurance from Aetna and pay directly to Aetna each month. She also explained that Dr. Agent was in my network; Jessica then told Carolyn she needed something from Aetna stating that my coverage was not part of Affordable Care (she could not take my card). Carolyn advised her that she would need to check to see what she could sent; see took her faxed number and hung up. Carolyn then asked me to hold and she would check to see what could be sent. After about 15 minutes Carolyn came back to line and told me they would need to type something up to be sent. I told Carolyn every time I have gone to a new doctor they always have me sign a form of financial responsibility; so, Carolyn again called Jessica and asked her. She said they didn’t do that (which I find hard to believe); I then proceed to ask Jessica what was the charge for a first-time office visit. she said $200.00 to $300.00. I told her I would pay with my credit card and once they received payment from Aetna after the claim was filed they could just sent me a check. She said they could not do that; then I became upset and told Jessica I would find another doctor. I thanked Carolyn for trying to help and hung up my phone and drove back to Pearland.

Do you think it was discrimination?
by Sybil xxx.xxx.64.189
November 13, 2016
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider offer flexible appointment times?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous xxx.xxx.140.196
November 15, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Does this provider give unbiased advice?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Brandy S xxx.xxx.83.201
February 19, 2013
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider answer all of your questions?
Yes
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous xxx.xxx.194.161
December 21, 2012
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Were the waiting room chairs comfortable at this provider's office?
They were average
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.36.154
December 12, 2012
I like Dr. Agent and her newest PA (can't remember her name but she is very thorough)
by Anonymous xxx.xxx.104.21
November 21, 2012
They have always been welcoming and very professional. The first time I visited Dr. Agent, she listened to me before poking and prodding me, and she was able to diagnose a condition by listening and observing. Then she verified it with tests. I am comfortable with the physician assistants as well as all the office people.
by Winnie xxx.xxx.40.10
October 12, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider have reasonable prices?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.191.50
October 12, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.103.81
May 28, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
February 06, 2012
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Map and Directions
215 W Blackstone Ln, Alvin, TX 77511