They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. I was very happy with how my appointment went. I was so much more confident and hopeful. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places.