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Jim Mertz, MD

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Jim Mertz, MD
(10 Reviews)
> Get Phone Number & Directions
4320 Wornall Rd Ste 208 Kansas City, MO 64111
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Was this doctor friendly?
Yes
by Anonymous xxx.xxx.1.148
July 04, 2014
I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They never left me for an extended period of time and I never felt ignored.
by Loretta xxx.xxx.244.124
December 16, 2013
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider have reasonable prices?
Yes
by Anonymous
February 21, 2012
Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. Getting an appointment at this office wasn't too difficult.
by Melsie
February 16, 2012
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did you experience unnecessary pain during your visit?
No
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was this provider late to your appointments?
No, they were on time
by Anonymous
January 05, 2012
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
November 02, 2011
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
September 01, 2011
The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. I was very satisfied with my visit. They were helpful and I left feeling encouraged. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice.
by Rich Howard
August 15, 2011
After having a GP nearly destroy my kidneys after calling me a hypochondriac because he was too arrogant to listen, working with Dr. Mertz was extremely refreshing. I have been seeing him for an ongoing condition for the past 7 years. I left the country for a while and recently returned. Though I moved about an hour away, I still make the drive to stay with Mertz. When I was initially ill, Dr. Mertz kept looking for answers until they figured out what was wrong. He got me in for an appointment at the Mayo Clinic with remarkable speed. He has answered my questions thoroughly and admitted when he didn't know the answer to something. He reassured my scared mother about letting me go out into the world with great patience (I was 17 when I first was diagnosed). He was quick to learn and remember my name, and asks about my life, then remembers and comments on things months later. He has the human touch that so many doctors lack these days. To put it bluntly, he actually gives a crap.
by Rachael
June 21, 2011
Would you refer this provider to a family or friend?
Yes
by Anonymous
June 13, 2011
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Map and Directions
4320 Wornall Rd Ste 208, Kansas City, MO 64111