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Jean Lorentzen, DO

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Jean Lorentzen, DO
Internal Medicine Pc
(35 Reviews)
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2675 N ANKENY BLVD 115 ANKENY, IA 50023
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Consumer Feedback

(35 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
Does this provider remember you by name?
No, and they don't make an effort to even try
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
by Anonymous xxx.xxx.91.237
July 19, 2013
by Anonymous xxx.xxx.130.49
July 16, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by purpledoc xxx.xxx.101.67
June 26, 2013
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous xxx.xxx.203.43
May 07, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.3.41
April 22, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous xxx.xxx.43.186
April 20, 2013
Was this provider late to your appointments?
No, they were on time
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.121.219
April 06, 2013
Did you feel safe in this provider's care?
No, I was scared
Does this provider use current and safe equipment?
Yes
Did this provider show attention to detail?
Kind of, but not very much
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.20.230
February 01, 2013
by Anonymous xxx.xxx.245.78
January 29, 2013
by Anonymous xxx.xxx.245.78
January 29, 2013
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2675 N ANKENY BLVD 115, ANKENY, IA 50023