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Phong Nguyen, MD

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Phong Nguyen, MD
Northern Virginia Ctr-Arthrts
(13 Reviews)
> Get Phone Number & Directions
1800 Town Center Dr Ste 4 Reston, VA 20190
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Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I started with Dr. Nguyen in April, 2016 at the Fairfax facility. I first met with the PA, Taylor who was very thorough in gathering information and examining me. Then, Dr. Nguyen examined me and ordered xrays of my joints to establish a baseline. On the next visit in June, he went over the xray results & bloodwork and suggested gradually reducing the weekly amount of methotrexate. None of my previous Rheumatologists tried to find an acceptable level; just increase the dose. I was on 7 (2.5mg-MTX) weekly and reduced by 1(2.5mg) every 4 weeks. On my next visit in June, I was down to 3 (2.5mg of MTX). He suggested I go up to 4 (2.5mg) to avoid flare-ups. Dr. reviewed my xrays , showed and explained the condition of knee joints. However, in September I experienced severe pain in my shoulder. I called Dr's office on Monday, 10am. They said I could see Dr. on Wednesday or the PA 2pm today. I saw Taylor @2pm, she examined my shoulder, discussed the possible diagnoses. She then administered a cortisone injection. She then gave me instructions to rest shoulder for 2 days and then some exercises. Taylor advised me to call if I still had pain. The next step would be xrays. My shoulder is fine, no more pain and I can sleep at night. I understand that it is difficult to get an initial appointment, however when there is an emergency, this practice is responsive. I find the staff to be polite and business-like. Dr. Nguyen is one of the finest physicians I have had as a Rheumatologist in the last 15 years.
by AE xxx.xxx.243.53
October 25, 2016
It is next to impossible to get the doctor to respond to a request for pain medication which to me in inexcusable. I was told anywhere from 48-72 hours which seems to be characteristic for this doctor's response!
by Anonoymous xxx.xxx.198.190
August 01, 2014
Would you recommend this doctor to others?
Yes
Was this doctor's staff friendly?
Not Really
Were the waiting room chairs comfortable at this doctor's office?
They were average
by Anonymous xxx.xxx.67.249
April 01, 2014
Their staff was not that friendly, and didn't go out of their way to make me feel welcome. They make no effort to make me feel special. I don't think they appreciate my loyalty to them. I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I always have to wait a very long time before they return my phone calls. They usually take at least a week.
by peter k. underwood xxx.xxx.158.64
December 10, 2013
Is this rheumatologist easy to reach in an emergency?
Yes, they answered my call right away
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was it easy to find parking at this rheumatologist's office?
Extremely easy, and close to the entrance
by Anonymous xxx.xxx.163.244
February 11, 2013
Was this provider's office easy to locate?
Fairly Easy
Did you feel safe in this rheumatologist's care?
Yes
Does this rheumatologist use current and safe equipment?
Fairly Current
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Does this provider offer any coupons, discounts or promotions?
Yes
by Anonymous
November 23, 2011
Did this rheumatologist leave you unattended for an extended period of time?
No, I was always attended to
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
November 08, 2011
Does this rheumatologist promptly return your phone calls?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
October 24, 2011
The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. They definitely don't have a good professional reputation within my community. Everyone knows they're not trustworthy at all. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better.
by Karim Valle
October 13, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did you experience unnecessary pain during your visit?
No
Does this provider promptly return your phone calls?
Yes
by Anonymous
September 20, 2011
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Map and Directions
1800 Town Center Dr Ste 4, Reston, VA 20190